I do apologize for the experience you are having with our billing process. We appreciate your time and want to assist you with your request. We have submitted a case to our Billing department to process the cancellation. This request can take up to 24 business hours to process. It is possible that Billing might need to reach out to you to review the request so we ask you confirm that your contact information is correct in your account. If you require faster assistance or have questions about your billing, please call our Billing team as we are not able to discuss account billing here in the Community. Thank you.
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I apologize you're still having this experience after taking our suggested troubleshooting steps! There are a few follow-up questions we have. For instance, are you receiving an error message? Is the page loading slowly when you're logging in to your account or trying to open a campaign? What browsers and browser versions have you tried? Are you working on a windows or mac computer? You mentioned testing your internet speed, what were the results of your speed test? Where you able to recreate this experience in Constant Contact on a different device (like a phone or another computer) connected to the same office internet? Once we have these details we can look into this further for you.
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