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- About Stone_Harbor_Museum
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About Stone_Harbor_Museum
Stone_Harbor_Mu
Regular Participant
since
11-05-2018
04-25-2021
11
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04-21-2021
05:18 PM
Hello: After the latest upgrade, the contact fields are a mess. We were maintaining two custom fields for addresses - Other and Vacation - but the upgrade provided a field for 'other' as a default. We deleted the custom fields and want to add them to the 'other' default field but that field is not available in a bulk update from excel. The field can only be used when adding a single contact. When we run an export, we end up with fields for 'other', 'vacation', and a new one called 'Home 2' which we can't find anywhere. Plus, all of the data that was in the 'other' and 'vacation' fields is still there. It should have been removed when we deleted the custom fields. Any word on getting this straightened out. This is a mess. Thanks.
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02-23-2021
12:00 PM
Hello: Has there been any progress on a solution for this issue? We want people to go to our web site and allow them to view their profile in constant contact, add one if it doesn't exist, and update date it if their info has changed. Thanks.
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03-25-2020
04:01 PM
Hello: What if someone wants to change their email address? Now there will be two contacts in the DB - one with the new and one with the old email address. We won't know the old address is bad until it bounces. As for asking people to maintain their profile using the 'Update Profile' link in the footer.....how are we to send people emails to people asking them to update their email address - if the email address we have on file is bad? This is a problem that definitely needs to be fixed. We should be able to provide a link on our web site where people can pull up their profile - make changes - and save it.
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03-24-2020
10:24 AM
Hi Tim: The Lead Generation Page is good for new contacts, but if existing contacts change their information, CC will create a new contact for them. We need a way for people to view their existing contact information and change it online. This problem seems to have come up often over the last few years. When can we expect to see this feature available? Thanks.
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03-23-2020
05:51 PM
I inherited a large database of contacts, some of which have bad email addresses and a lot have out-of-date mailing addresses. It doesn't make sense to send an 'Update Profile' email when the email addresses are incorrect. There should be a link that we can add to our Web Page and Facebook Page that allows people to view their Profile and make changes if necessary.
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03-23-2020
05:32 PM
Hello: Is there a way that we can have a link on our Web Site or Facebook Page that allows a contact to view and update their profile? I'd prefer not to send everyone an email asking them to use the 'Update Profile' link attached to the email. Thanks.
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- Tags:
- support
03-15-2020
12:18 PM
Hello: Please submit my request to the developers and let me know when I can expect to see a solution in the future. Thanks.
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03-15-2020
07:13 AM
Hello: I have a landing page for use on an tablet which will sit on a kiosk. We're finding that the entries made by those filling out the landing page are too small for people to see easily. I can increase the size of the 'labels' but not the field where the user enters their information. Is there a way to change the font sizes on the responses on a landing page? Thanks.
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01-03-2020
11:25 AM
Hello: I built a Lead Generation Page. When it is filled out a Thank You Page pops up. All works well except that the Thank You Page stays on the screen. I think it should return to an empty Lead Generation Page - ready for the next user. Is there a way to make this work? Thanks.
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09-02-2019
12:08 PM
Hello: We created a landing page that we intend to use with an iPad as a signup form for our local Museum. The problem we're having is with the Thank You web page - which is a different URL. We don't want the patrons to have to hit the back button or home button to return to the landing page. Is there a way to either eliminate the Thank You page or change it to a Pop-up, thanks the patron for signing up, then load the landing page on the iPad - ready for the next patron? Thanks,
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09-01-2019
09:56 AM
Hello: Is there a way to change the fonts and colors in the headers used in the ListBuilder app for Android? Thanks.
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