About PatriciaW78

GeneK809 - I managed to get through to level 2 technical service by being extra calm and deliberate with the regular phone customer service on Friday late afternoon.  At that point the issue you and I are both reporting was JUST being lifted to ticket status and was being seen as a technical issue with the integration between shopify and constant contact.  I provided the engineer with screen shots of the unsubscribes in constant contact report, them in the shopify sales, and their accounts to show they were still showing in shopify as accepting marketing.  Also a .cvs of my shopify accounts for when they solve the issue so they can reinstate all the bogus unsubscribes (they have developed a script).  You should call and beg to get to the next level of tech service and talk to them direct and try to provide similar data so they can find the bug. ... View more

Nick - I spoke this morning to phone technical support and the person was very resistant to anything.  Without knowledge she was insistent that it is not Constant Contacts problem and that the only way I can get my contacts back is by going through each person and emailing them and begging them to resubscribe.   You supply us with an integration.  That integration is BROKEN.  It is up to you to work with Shopify to fix it and then provide restitution to the companies who you have harmed by resubscribing our contacts.   If I understand from the woman that I was speaking to - my only other recourse is to download all my contacts, subscribed and unsubscribed and go off to and open a new account and close my accounts with Constant Contact.  I have been a Constant Contact All Star for now about 15 years.  I am more than furious - you are harming my business.  I have sent proof in this morning that (1) eight people bought a product, half of which is delivered as an online course product using constant contact (2) within minutes of the purchase, constant contact+shopify unsubscribed them from my mailing list and (3) that 6 of 8 of them have subscribe marked on there shopify account.  That is a BUG.     Is that correct???  Are you going to do nothing?  I am not getting responses from Constant Contact and I can't wait around - I need to run my business and you have spent 6 months since my first complaint not fixing it and my longest and more valuable customers are being unsubscribed weekly    Tricia Nguyen ... View more

NICK_S - please get back to me - I might be the 'other one' that you are investigating.  I just started a major campaign at 3pm yesterday and everyone who responds is getting auto-unsubscribed.  I need those contacts back - this is a campaign that was 6 months in the making and so much money spent.  This is just so wrong.  One person spent $3500 for an online class and was auto unsubscribed and she is so furious as I can't email her. ... View more

I am having exactly this problem with a small community and I have been going back and forth with Shopify and no one is helping.  I just had all 10 of my new hard fought customers unsubscribed by Shopify last night!!!!   I need you to fix this too ... View more