Hi Mary, I am also experiencing this issue with my customers using Outlook 2013 on Windows 7. It also turns out that my team mates are not able to download images as they are using Outlook 2013 on Windows 7. I'm using Windows 10 with the same Outlook version (2013) and the images display just fine. Have they found a fix for this yet? I am frustrated as this will impede our marketing efforts for our clients who are using Windows 7. I have no idea how to track how many of my 5000+ recipients are using Outlook 2013, but I would imagine that our emails are just being deleted if the images do not show. Let us know if and when this issue will be resolved.
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