Yikes. So in order to "improve" the system, you removed the old system all together? That makes it easy to avoid any challenges in the old one! Haha Seriously though, that's pretty frustrating. I use that feature on a regularly basis, and typically we users don't like to see features just disappear "in the name of progress". I get that your colleagues want to "improve" the feature, but unless something was actively breaking other things, why remove it all together? Now my CRM will need a backup CRM tool for keeping notes on my contacts...or I'll have to use the wonky work around that you mention. This is a real bummer. And given how these things usually work, I doubt I'll ever see it return. I'll add my feedback, and I appreciate your quick response.
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