I recently had an issue where we had two contact entries for the same person with slightly different email addresses (the company had changed their email). I deleted one and tried to edit the other, but was restricted by CC with an error message that said 'this email address is already in your contacts').  I searched for this email address in every way I could, but never found it. So I deleted the entry and re-entered all the information. The entry re-appeared with all the previous engagement activity as if it was there all along! There must be a CC bug that loses some addresses in the system? ... View more

Hi,  Would like some help or advice.  I am trying to upload contacts via an excel file, and when the system gives me the option to match the fields, I am struggling to match the physical address of our contacts to CC. In the actual contact files, there are home, work and other fields for us to input their physical address. But when you want to upload a file, it only states Address (Street address line and so on). The question is if I select street address and so on, on the drop-down option when matching fields, where will that data go? Home, Work or other? I don't want to do it individually as I have over 500 of them to update. Any advice/ideas would be great    Match field names options from contact details ... View more