It doesn’t sound like a virus is what’s happening here. Isn’t the redirecting going from Constant Contact click tracking domains (rs6.com and possibly others) to whatever address the email author intends?
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The issue in this thread isn’t exactly link shortening, although technically I suppose it’s the same thing. Link shortening services are usually talked about in the sense of being used so a link can be shorter (big surprise) to make it easier to remember, or fit in a tweet for example. The constant contact links that are causing problems are used primarily for tracking user activity. Either way, after clicking a link to visit a URL (call it “web-address-1”), the user is forwarded to a different URL (“web-address-2”) than is coded into the link. That forwarding could be suspect itself, but I’m not clear on how or how often that behavior is blocked by IT security implementations. The more likely scenario—and what’s happening in this thread—is that the domain/website Constant Contact uses for web-address-1 has gotten on widely used lists of spam and malware. You can ask your IT department to unblock traffic to that Constant Contact domain and it would probably work for anyone on your corporate network. But that’s not the real problem — getting it unblocked on your customers’ systems is the goal...but of course that’s not realistic. I’d be checking with a sample of your customers to see if they have trouble visiting these links, and have them a number of common scenarios like using their phone, using their computer, and at work, at home, etc. If these links are blocked in a significant number of those scenarios, you’ll want to switch to a different linking service (if Constant Contact allows this; I’m not sure). EDIT: I misread your post the first time; I see this isn’t YOUR CEO having an issue, but one of your customers or readers. That’s good evidence that this is a significant issue for you. You have a number of options, but one you might look into is using Google campaign specific URLs if you use Google Analytics, or the alternative for whatever other analytics you use (this is assuming you’re in the US and GDPR doesn’t apply).
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