Hi @William_A,    I tried a new automation (Added to specific list).    Steps: 1. I have setup and activated the automation with a specific link:     2. Next, The automation triggered (have already chosen an empty list) after I manually added 3 contacts (A, B, C) in the empty list. 3. 20 mins later, 3 of them received the email. 4.  A opened and clicked the link; B opened the link; C did not open the email. 5. *All 3 contacts received the email from "No path" after 1 day.  * By right, after 1 day, A should received an email from "Yes Path", B should receive the email from "No path" and C should not receive any email.   Please help. ... View more

Hi William,   Thank you for the reply.   My colleagues and I have tried (3 of us S, O and H). 2 of us (S and O) clicked the link and both of us received the email from ''Yes" path. However, H opened the email 3 times without clicking the link and the last opened was (+8) 10.45am (11 Sep 2024). I expect H would receive today (12 Sep 2024) (+8) 10.45am or a few minutes later but till now 11.20am, that wasn't the case.   I will be calling the help line tomorrow and see how it goes. ... View more

Hi William,   Thank you for the reply.   I have successfully sent my email (using customize the path -> clicks the email link ) with specific link to be clicked to flow to "yes" path with automation based on the workflow as per screenshot below.   For those people who have clicked the specific link, they received the email from the ''yes'' path the next day (based on the time day is minimum 1 day). How about the 'no' path?   Does it mean: 1. Will the people lead to the 'No' path receive the 2nd emailer from the "No' path if they did not open the 1st email for 1 day (based on the time delay), or 2. Will the people lead to the 'No' path receive the 2nd emailer from the "No' path if they open the 1st email but did not click the specific link for 1 day (based on the time delay)?   The reason I am asking this is because from 5th Sep till now, there is no one lead to "No' path. So I am wondering what is happening. Could it be because there is something missing in my flow?   Last question, I am only able to choose the time delay with a minimum 1 day (24hrs) delay eventhough I can see the selection of 1 minute, 1 hour, 1 day and 1 week. Why is that so?   Please advise. Thank you. ... View more