About EricF0

EricF0 · ‎05-20-2020

Hi Frankie Thank you for that information. I am not exactly sure what you mean by 'copy one of our older and outdated Legacy Newsletter Templates'? We have custom templates that we had built by our design team. I was informed by them that they had to previously downgrade use from 3GE to 2GE so we could continue to edit the templates. Here is what they said: the 3GE will no longer allow access to edit HTML in each block (template module). It sounds like (from them) that we will only have two options - straight drag/drop templates or full html. Neither of those work well for us. The drag/drop don't fit our custom corporate look/design and since we don't have in-house designers we don't have knowledge within our staff for the editing of full html. We have a need to be able to edit some basic items in the template using limited HTML knowledge so the hybrid editor has worked well for us. Can you verify that the information we have been given is correct? Thanks.

EricF0 · ‎05-20-2020

We were informed by our design firm that you are retiring 2GE. I chatted this morning with a member of your support who said there wasn't a set date for this but that I would get an email and then from my prompting said there wasn't even an estimated date - but maybe June. My design firm then sent me a copy of the email they got which clearly says "June 1". I have several concerns around this. First, I have looked back and I don't see that I ever received an email myself with this information - why have I not been notified? Second, why did your support team not have this information? Third, why are you eliminating a feature necessary for many of your customers? Stephanie Brown NXT Capital

About EricF0

Re: 2GE

2GE