When a person goes to your "Contacts" page and wants to search for an email address to check and see if they are already on an email list, if your customer uses Outlook then when you paste the email address into your search tool it looks like this:
<UniqueName@gmail.com> and it comes up as no match. But if a person then goes to the trouble of removing the name and <> then the email address appears as a match. Its not an earthshaking suggestion but it would make it much easier for your users if the system would recognize what is inside the <> and not have to spend time removing the name on the left and the brackets.
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This answers my question, but have you given any thought to fixing this? The bulk of our subscribers go through our pop-up form, so it's very important to have on our website. But now I'm trying to run a paid campaign to drive people to our in-line subscribe form but having that pop-up showing over it is just obnoxious. I think it will kill our conversion rates.
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