I am incredibly discouraged. One of the reasons we use Constant Contact is because they can prevent people from getting duplicate emails if you have people on two or more lists and you only send one email. We have a customer who got a single email from a single send five times. Is this a way to charge for more names? Are the columns in our contacts not matching your formula when you search to ID and remove duplicates before sending? Is it something to do with old customer imports not being compatible with new? I am totally confused. Maybe we all just need one jumbo list or only put our customers in a single category and not any others. When I search the contact by email, the same person is listed with the same email as "4 contacts." This is one contact. Please explain what customers need to do for your system to merge instances of multiple contacts as 1 contact with access to different lists. It would take forever to do this manually. Delete and re-add? I have a feeling that we'll get a lot more complaints and unsubscribes in the next few hours -- but will the contact have to unsubscribe in 4 places? I think maybe if one email equals "4 contacts." Thanks for the clarification. ... View more

Was it the worst open rate, or worst click through rate? A low open rate is usually from a bad title, and if that's the case, Constant Contact has a new feature on new templates where you can test subject lines and send one version with one title and one with another. If it's a good open rate, and you just did not get many sales, maybe the whole thing just needs to be a little sexier. I find that pale yellow does not really excite people for call-to-action buttons and you have to be careful with pale campaigns. People get advertisements all the time, so yours really has to stand out. You also wasted good headline space as you already have your tagline in your logo. There also may be too many words. Some of our most successful campaigns were super short and simple, i.e., one beautiful picture and one good headline with a few sentences, then "Buy" or "Shop" on the button -- that's all. Look up quotes/sayings on color for ideas as I think the customers need a simple underlying message, for instance, "Hey these things change colors and that's cool!" So maybe try something like, "Why settle for one color when you can have two?" Good luck and your is quite and interesting company! ... View more