OK, thank you. ... View more

Hi, William. Thanks for replying. I have three test emails in there with the video, so it's likely you checked the standard "email" version and not one of the "custom code email" versions, which have the problem. If you're able to check the actual original "custom code email" titled "Ad Partner - St. Paul Theological Seminary Sept. 2024" that would be helpful. Again, it previews fine (live preview and emailed previews). However, once it actually goes out to subscribers, subscribers aren't able to click the video (and it doesn't show as clickable). Are you able to email it to yourself so you can receive it as if you were a subscriber (not a test/preview email)? - Thank you. ... View more

Hello. I hope it's OK to chime in here. I just experienced this same issue with an email and I thought it could be the link to an unlisted YouTube video. The video has now been made public but there's no change, it still insn't clickable. The email is an HTML file and, again, worked fine in CC and in emailed previews. Instead of any error upon clicking the video, the video doesn't even show as clickable at all once it's sent out to subscribers. Any suggestions as to why the video doesn't even show as clickable in sent emails, but works fine in previews? - Thank you. ... View more