About SueW619

My problem has been resolved. We had to change a value on my Edge/Windows11 configuration (Disabled InPrivate browsing.) I've signed on a couple of times since then and haven't received any warning messages about my login. ... View more

Everyone, I am still getting the auto replies. Unless someone from CC wants to call me and give me more detailed instructions on how to fix this, I am going to give up trying. I will attempt to create a rule in Gmail to move any emails from CC with "a new login from" in the body of the email to the folder I created to track how many of these I've received. As of 4:43 PM on Sunday January 23, the grand total is 30 since December 13.  ... View more

I signed in using Chrome and still got the same message. That said, I sent another test from Edge and did not get one. I have a weekly mailing that will go out tomorrow night. I'm crossing my fingers something worked. If so, I'll accept everyone's solutions! Thanks! ... View more

Thanks for the suggestions, Amanda. I don't use the multi-factor option. Like you, I log in multiple times a week, so I chose not to go that route.   I signed on to CC via Chrome a few minutes ago, sent an email to myself and 1 other person, and received the same "not recognized" message.   I think the same representative who had me sign on via Incognito may have suggested that (auto-clearing the cache). I made the change at the end of this message and still got the same warning email.  I do have a program that runs every day to clear cookies, but it was running before when I wasn't getting these warning emails. They only started when I began using my new laptop in mid-December.   As you can guess, I am not sure what else to do. I'm afraid this will go on forever unless someone from the Tier 3 team contacts me or someone can tell me exactly what to update in my Edge settings. In the meantime, I am going to try to set up a rule in Gmail to automatically file these emails.   Setting added:   Allow The following sites can save cookies on your device. To prevent these cookies from being cleared on exit, go to Clear browsing data on close. Add Page URL More actions   https://www.constantcontact.com Includes third-party cookies on this site   Sue ... View more

Well, so much for it being an incognito mode issue. I turned that off yesterday, just signed on a minute ago and already have my 21st, "We detected a new login from your account from a device that we didn't recognize. We've added some details below that might be handy." message. Nothing handy about the information they supply.  Again, I have received all of these on my new laptop, signing in via Edge every time.  ... View more

William, you may have hit upon the solution. I always use my laptop and Edge, so switching devices wasn't the issue. The first representative I spoke to had me use incognito mode when she thought it was a cache issue. I didn't realize it would leave me set up that way. Today I opened my browser using New Private Browser, then clicked on exit Incognito mode. I then sent an email to myself and one other user. I did receive a warning email, but I believe that was because of my initial sign on. I didn't receive another one after sending out the memo, but I am not sure that is a good test. I signed on to write this message and I received another warning email marked at 4:44 (prior to my previous step). I will be convinced this was the issue, and it has been fixed, once I sign off and sign on again. I probably won't do that today. It will be clear to me that the problem is fixed if I sign on tomorrow and don't receive a warning letter. Again, thanks!!! ... View more

I do mailings for my church. One of my elderly members (85) reads her email on her cell phone. She apparently clicked the unsubscribe button by accident, as she was not aware she had done this. I initiated getting her reinstated, but it said she would need to initiate the "resubscribe" process via an email sent out by you. She swears she never received it. I looked through her inbox and it isn't there. I don't know enough about her phone/email system to find her trash (in case she accidentally deleted it). What can be done? She is not getting any notices from the church and I don't want to start a precedence where people ask me to forward the messages to them.   ... View more