About CynC7

CynC7 · ‎12-27-2021

The individual listed as "Account Owner" for our company's instance is no longer with the company, gone for about a year, and unreachable. I am an "Account Manager," the only other person registered for our company. Can I - how can I - delete the former employee and assign myself as Account Owner?

CynC7 · ‎03-03-2021

The previous admin left the company, she is unreachable, and I am left to manage Constant Contact. My status is only "account manager" and I cannot make simple changes, i.e., changing the company name from which all emails originate. Suggestions?

CynC7 · ‎11-14-2020

This is very confusing. So while I "think" someone clicked a link in the email, they actually did not? If that is true, that renders Constant Contact useless as a platform for insight. I'm trying to discern who opens emails, who clicks on links and most importantly, who clicks a link to request a demo. I'm seeing 'demo clicks' that are false. It might be time to seek another solution.

CynC7 · ‎11-13-2020

We had a surprising number of email recipients 'click' on a button to request a demo. The button was the link to my Calendly site. While we had a number of clicks, no one scheduled a demo. This seems to be a recurring problem and I'm guessing we are doing something wrong. Is it possible that when someone opens one of our emails, because of an error on our part, the system is logging a click? For example, on one campaign where we sent 500+ emails, the click rate to schedule a demo was about 10%. However, while I would expect about 50 people would have scheduled a demo on my Calendly site, there were none. I have to believe we are doing something wrong. Ideas?

About CynC7

Unable to Reassign "Account Owner"

Admin Access

Re: Errant "Clicks"

High click reporting