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Must admit that the open rate is pretty poor all round, the bounces are also odd for me - someone I wrote to two days ago by normal email bounced when sent from CC! If CC can't really tell us the TRUE figure or information for unopened emails, then I see little point in them providing what amounts to spurious information; or in fact relying on their statistics, which from what has been said are 'finger in the wind' statistics////makes you wonder what we are actually paying for, and in this day and age every penny counts. CC - provide a better statistical analysis for us, or a price rduction in your monthly plans, or both. You have to do something to keep your 'loyal'customer base....after 10 years of being 'loyal' I am beginning to look around......
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Jarrad, you send a private message in answer to all of this - what about the rest of the people who are waiting for answers? This is a problem - I have a list which has a lot of 'unopened' why should I pay for people NOT to read what I pay for - if they have 6 months of 'unopened' you should archive them and effectively save us some money - yes it MAY lose you some, but as our lists continue to grow you get it back and then some. Ensuring that we pay for something that we don't actually need is a sure fire way to lose our business altogether - as I have been with CC for around 10 years, surely my custom is worth keeping?
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