Hi,
This has happened a few times now. I'll get a message from a contact saying they received an email but their coworker (same domain) did not. I'll go in an ensure that the recipient who did not receive the email is on the list, didn't bounce, etc. It always says the emails were sent, but never opened or engaged with.
If one recipient from the company is receiving emails, and the other one is not, what could be causing that? It's not appearing in their spam folder, and there must not be firewall systems if one recipient is receiving the emails, right?
Another thought was that the recipient who is receiving has been on our distribution list for years whereas the one who is not has been for about 45 days. Not sure if that matters or how to overcome that.
Any help is appreciated. Thanks!
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