Hi @SharonD6 thank you for sharing this feedback with us! We apologize this is the experience you’ve had with your account. This is definitely not the experience we want our users to have. With that said I have taken a closer look at your account and your interactions with our customer success team for this kickoff call.
In fact it appears one of these agents tried following up with you by phone but was unable to connect. Have you received the email this team sent you? We ask that you please reply to that email if the schedule appointment time with our Customer Success team will not work for you. With that said, I apologize we are unable to go into an accounts billing details or authorize any refunds here in the Community. If you have any further questions on the charges for your account please contact our Billing Support directly at these hours and numbers.
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