user367479, I received the same BS about the escalation team and "someone will follow up with you". Don't forget about " there's no time limit for this case". It's took 2 months to finally transferred my domain from sitebuilder.com to constant contact. What make this worst is that sitebuilder.com and constant contact is the same company. Sitebuilder.com runs the website portion for constant contact, but it took the 2 months to transferred my domain to the same company. I called and email multiple times, with no result. I own a party rental company and this is the season for the company to make the most money. Because of the poor service, my website going up and down for hours at a time and customers unable to use my website, I end up losing more money. I lost out in many customers and rental opportunities. I left sitebuilder.com for poor customer service to move to constant contact, not knowing it the same company with poor customer service. During one of my call, I had a rep from the USA told me that "you could only ask 3 questions and you have to call back to ask another set of 3 questions. He told me "just like his authorities at work , I get to ask 3 question and call back". I had to hang the phone to keep me from getting angry. I'm planning to transfer to a different website host when the summer is over. Poor consumer service seems to be what this company promotes.
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To whom it may concern,
So far I'm very disappointed with the constant contact service. I was told this is an all one place do all, but so far my phone called getting me in contact with rude and people with no help. I'm still trying to figure out how to design my website. I think these are the people that are in charge of sitebuilder.com.
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