Hello user488109,
Thank you for reaching out to Constant Contact API Developer Support. My team is here to assist outside software developers with questions about building into Constant Contact's API.
Without being able to look at the data, the issue may be related to the site not being live, but could also could be related to how the contacts are being added to the account (their source type), and whether the automated email is a Welcome Email.
We’d be happy to take a look at this with you, but we'll need some additional information in order to assist with troubleshooting. If you could please securely provide us with the API key(s) being used, your client’s Constant Contact UN, the sites that the form is currently installed on, and whether the dev site is live, we'll be able to better assist in pinpointing the cause of the issue.
Please provide this information securely by reaching out to us via email at webservices@constantcontact.com. We look forward to assisting you!
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