Hi @JillD912 thank you for sharing this feedback with us. We apologize this is the experience you've had with the billing on your account. Because Constant Contact is a monthly billing service with tools outside of emailing such as contact management, social share, and website creations - accounts are charged whether email campaigns are sent or not. With that said we can see you were able to speak with our Billing Support and successfully cancel your account. Thank you for having been our customer, and should you ever need our service or assistance again please don’t hesitate to reach out! We wish you the best with your marketing endeavors!
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