Yes I tried the refresh idea and still nothing. Each and every time I attempt to upload PDF into email I get one of two error messages ... one is OOPS something went wrong, and the other is Unable to read your PDF it may be protected, etc. I'm a bit dismayed with one of your replies which says, in part "There's a myriad of factors that go into how quickly, if at all, an issue can be resolved or worked around by the devs. As the issue is already tracked to your account, you'll be notified if and when they have an update. " "If at all"? and "If and when they have an update" .... this issue is internal as pointed out by one of your tech people during a chat. Each time I wish to do a new campaign I have to get the assistance of a tech through chat. I was under the impression that I would be able to create my own campaigns without having to go through extra steps. When I first became a customer EVERY pdf was able to be imported and I was able to complete my campaign ... then about a month ago, I can no longer do this due to an "internal issue" as defined by a tech on chat. I have tried different browsers, same problem ... I have tried a different computer, same problem. I would like to think that this would be an issue CC would want to resolve. I would rather not have to employ the services of a tech each and every time I try to create a campaign ... I should be able to do these myself ... I did not appreciate the comments "if at all, an issue can be resolved" or "be notified if and when they have an update". If at all for a CC internal problem? Really? Really??? Can we please solve this issue once and for all. I think some priority needs to be given to this as I surely cannot be the only one with this problem (?)
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