Hello @Phoenix_Onesong ,
Social platforms, especially Facebook (and by extension Instagram), will occasionally refresh their API permissions, which requires 3rd party connections to have to be re-established by the users. You can disconnect a social page from your Constant Contact account from the Social tab. You may also need to revoke our permissions on the Facebook (or other social app) side as well. Then you can reconnect the page and reinstate those permissions from the Social tab in your CTCT account.
You'll also want to check that the Instagram account you're connecting is a true business page, not a creator page (they will look similar but have very different API and permissions restrictions. If it's set to be a creator page, you'd need to get it swapped back to a professional setup.
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Hi @jasonk2021 ,
An API is essentially the messenger between our system an another's. The best bare-bones analogy I've heard is to think of it like a waiter at a restaurant. You (in this case your Constant Contact account) submit a request to the waiter (API), the waiter delivers your request to the cooks (in this case Facebook), and then brings back either what you requested (submitting the social post) or to tell you they can't make it (error message).
Regarding the issue you're running into, we've typically seen this occur when an Insta profile was setup as a Creator account, and never got completely converted to a business page. Can you confirm the Insta page is a business account, and not listed as a creator account in Insta's system? Is your personal Facebook login an admin for the Instagram business page? Have you tried disconnecting the social account from us, removing our app from your business manager, and then reconnecting the account to reset the permissions.
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