Constant Contact Logo
Community Home
Get Inspired
  • Expert Advice
  • Share & Get Ideas
Learn & Grow
  • Commonly Asked Questions
  • Community Know-How
  • Get Started With SMS
  • Onboarding Hub
  • It's goal time.
Support
  • API Developer Support
  • Give Feedback
  • Get Help
  • Help Center
Announcements
  • Announcements
  • Constant Contact News
  • Welcome Center
My Rewards
  • Sign up free
  • Log in
  • Constant Contact Community
  • :
  • About TraceyP845

About TraceyP845

TraceyP845
TraceyP845
Regular Participant
since ‎02-07-2022
‎02-14-2022
4
Posts
0
Kudos
0
Solutions
Badges
First Reply
First Topic
View All
Latest Contributions by TraceyP845
  • Topics TraceyP845 has Participated In
  • Latest Contributions by TraceyP845

Re: Video Link NOT working in sent email!

by TraceyP845 in Get Help
‎02-14-2022 10:32 AM
‎02-14-2022 10:32 AM
Thanks William   I have done a new test link and test email and both worked fine - but they worked fine prior to you removing the erroneous space in the URL anyway so I do not understand why then after sending out globally it would not work if it tested okay?   Regardless, I will now watch out for any additional spaces in any links going forward, but may I suggest that if there are any erroneous spaces in links pasted in, that your site throws up an incompatible message of some sort to avoid this happening - after all if something tests okay and is tested on email okay, then why wouldn't we send it out globally - if an error message popped up at the time of creation then this issue of links not working after sending out globally would not occur. ... View more

Re: Video Link NOT working in sent email!

by TraceyP845 in Get Help
‎02-14-2022 10:17 AM
‎02-14-2022 10:17 AM
Hi William   I have made a duplicate copy of the email that was sent out.  This is the video link contained within.   I click "test link" and this takes me to the Vimeo page video as it should do.   You can see that the URL is exactly the same.   I have sent myself a test email...   The video link in the email works - I have sent this via email to you.   Therefore the issue appears to be after the email is sent globally to the contact database.     ... View more

Re: Video Link NOT working in sent email!

by TraceyP845 in Get Help
‎02-14-2022 04:32 AM
‎02-14-2022 04:32 AM
Thank you William   The pasted link into the email WAS a true link from the "share" option from Vimeo.  Everything was tested prior to sending out and the video worked when testing the link prior to accepting it into the email and also once a test email was sent out to myself and two other colleagues, the video link in the email worked as well - hence why we sent it out globally.  Obviously, if the video link had not been working then we would not have sent out the global email.   No changes to the video's location have been made either.  Neither is the video "private/only viewable by the owner". ... View more

Video Link NOT working in sent email!

by TraceyP845 in Get Help
‎02-07-2022 06:11 AM
‎02-07-2022 06:11 AM
We have sent out a global email to all our clients with a video therein.  The video worked fine when it was tested prior to sending out, and now when you click on the link within the email the video does not work.  The video has not been moved.   We tested the link prior to sending out and it worked fine...     When you click the video in the email that has been sent out, you get this....     Can you explain why this would be?     ... View more
  • Tags:
  • Email
  • help
  • Not Working
  • video
  • vimeo
Latest Tags
  • help
  • Not Working
  • video
View All
  • © Constant Contact, Inc. 1996-2023
  • Terms
  • Community Terms
  • Community Guidelines
  • Privacy
  • Vulnerability Disclosure