About TraceyP845

Thanks William   I have done a new test link and test email and both worked fine - but they worked fine prior to you removing the erroneous space in the URL anyway so I do not understand why then after sending out globally it would not work if it tested okay?   Regardless, I will now watch out for any additional spaces in any links going forward, but may I suggest that if there are any erroneous spaces in links pasted in, that your site throws up an incompatible message of some sort to avoid this happening - after all if something tests okay and is tested on email okay, then why wouldn't we send it out globally - if an error message popped up at the time of creation then this issue of links not working after sending out globally would not occur. ... View more

Hi William   I have made a duplicate copy of the email that was sent out.  This is the video link contained within.   I click "test link" and this takes me to the Vimeo page video as it should do.   You can see that the URL is exactly the same.   I have sent myself a test email...   The video link in the email works - I have sent this via email to you.   Therefore the issue appears to be after the email is sent globally to the contact database.     ... View more

Thank you William   The pasted link into the email WAS a true link from the "share" option from Vimeo.  Everything was tested prior to sending out and the video worked when testing the link prior to accepting it into the email and also once a test email was sent out to myself and two other colleagues, the video link in the email worked as well - hence why we sent it out globally.  Obviously, if the video link had not been working then we would not have sent out the global email.   No changes to the video's location have been made either.  Neither is the video "private/only viewable by the owner". ... View more