We run a concert series, for which we use Constant Contact to sell advance tickets. The structure you use for this process is clumsy for the purchaser. I'll give you three examples. If someone wants to buy 4 tickets, he has to register himself, and then add three guests. Why can't he just buy 4 tickets. The terms "register" and "guest" are not appropriate for someone buying tickets, and are confusing to first-time purchasers. I'm continually getting calls from people who don't understand that, or buy one too many tickets. Why not just put in a field for quantity, and be done with it. A purchaser cannot buy additional tickets to an existing order. He must instead place a new order, and with a different email address. That's clumsy, non-intuitive, and user-hostile. We close down advance ticket sales at midnight the night before the event so we have time to relay the advance sales info to our on-site staff. If someone tries to buy a ticket on the day of the event, he receives a message that "Registration is closed". Again there's that inappropriate term "registration". And people interpret that message to mean that the concert is sold out. Please allow us to edit that message to something more informative like, "Advance sales close at midnight the day before the event. But there are probably tickets available at the door. For further information go to ....." And no, don't send me to EventBrite or one of those other services.. They charge a hefty fee compared with our $10.00 ticket price. Mike Agranoff Troubadour Concerts Program Chairman
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