I have been waiting on hold for over 20 minutes and counting after a warning that this is a time of unusually high support activity. No surprise there, considering what a catastrophic failure this process has been. This has already cost our company hours of lost working time. We had someone "adjust our account" last week and now we have no access to our client accounts for the second time in a week.
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We were temporarily given access to the old partner console to reach our client accounts. We received email on Tuesday telling us that "Effective today you will now go to contstantcontact.com/login to login." We no longer have access to the old partner console and the Accounts tab is still missing on our account. We are once again blocked from any access to our client accounts. The was obviously not fully tested the first time around and has not been tested the second time either. We are paying for a service that we have no access to. Constant Contact has disrupted our work on behalf of our clients twice in the course of one week.
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We have the exact same problem. We launched a new campaign for a client yesterday morning. This morning we have no access to any client accounts. Wonderful!
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