William, I think the point of this post was widely missed.  I have no concern on my contact loss, I am aware of my deletions, they were purposeful.  I am aware that I want to keep my unsubscribes low, but my concern is not that they are low. It is the vast drop in ALL metrics that I have experienced.   Yes my open rates are varied substantially, but if you looked at the lists and number of contacts you would notice that a lot of those ups and downs are either to very focused or limited lists, or to customers with extremely specific targets... as well as having to RESEND several campaigns due to reporting and sending errors on constant contacts end which I have had to call about several times in the past several months.  My concern is that for several months I have been steadily increasing my rates and within the past 2-3 weeks or so, ALL metrics have dropped, dropped too significantly to not be noticed, and at rates that I have never seen with any company before.  In fact we use another campaign platform for another branch of the company, and have not seen anything close to these issues.  I appreciate the response while glossing over any of the issues I am experiences. ... View more