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About KristenK944
KristenK944
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since
08-24-2022
06-06-2023
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01-04-2023
12:26 PM
Not all of my WooCommerce contacts are syncing into CC. I followed the steps and disconnected and deleted the plug-in and re-installed, but it's the same.
For example, I have six new first time customers listed, but CC is only showing four AND then CC has only sent out the Welcome series to three of the customers.
I know the plug-in for Woo gets terrible reviews...why isn't CC fixing this????
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Apps & Integrations
11-14-2022
03:06 PM
Hi Frankie_P, I wanted to add an additional email list to the trigger and I wanted to get the Constant Contact logo out of my footer. The CSR who got rid of the logo for me (why isn't that self-serve?) advised me that I wouldn't be able to do it, I would have to recreate my entire drip campaign. Thanks for letting me know about the editing - very helpful! Kristen
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11-14-2022
11:37 AM
Having to go to customer support to remove YOUR logo on a paid account
This is plain BS. I set up multiple drip campaigns which took a ton of time and then the owner of my company said he wanted the CC logo removed from them. I serached and saw I had to contact customer service to get it out of the email footer. So I did and the answer I got from the CSR was that it will only apply to NEW emails. Anything "already sent out" wouldn't change. I have email campaigns set to deliver but they haven't "already been sent out" but I was informed that once a series/campaign/drip sequence is live "there's nothing you can do" and I would have to cancel the entire sequence and rebuild it. BONKERS!!!
This doesn't feel like its a technical issue but a BS hurdle you've put in place to ensure your logo is sent out in emails from PAYING customers.
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11-14-2022
11:33 AM
The inability to edit a campaign once it is live is ridiculous and super frustrating. Creating a drip campaign the includes multiple emails and then hitting activate is equivalent to typing a final paper on a typewriter and having to throw out a page when you have one typo. CC doesn't feel like it's a platform built for (and in) the digital age. It's extremely time-consuming to rebuild triggered campaigns when there is an error or a change in information in an email.
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