About RobertF238

Nick, i really do appreciate you moving quickly on this topic and finding out the answer, even though it won't meet my needs.  I'm currently exploring another system that can do what your old system did and will likely move to them, and I have multiple events coming up this Summer and need to start building them.  Here's some feedback if you want to provide to your developer.   One of my customers that I plan many meetings for used to have me use your legacy product and it worked for many years.  They wanted a system that could do more customer integration and they chose another product.   When we started using them, the confirmation that was generated was very similar to your new confirmation in Events 2.0.   Basically, telling them they registered.   Their customers hated, hated, hated it because it told them nothing of what they registered for.  I disliked it as well because I'm the one they called to find out what they registered for.   They are still using it and I'm still getting all the calls to regurgitate the info they filled out weeks prior.  The customer was even considering coming back to CC but I said the new platform won't meet their needs.   Thanks again for the quick turnaround as it is helping me to find a solution ... View more

Nick, what about this issue which is so important:  When the customer receives their email confirmation they receive no details of what they registered for such as arrival/departue date,  the meetings/social functions/activities of all the questions I built into the registration form.  How is a customer to know what they signed up for?????    ... View more

i echo these comments.  Just spent an hour on the phone with support.   Two essential features now gone with  the new 2.0 Events Product:  1.) As the administrator I no longer get an email saying someone has registered for my event.   2.) When the customer receives their email confirmation they receive no details of what they registered for such as arrival/departue date,  the meetings/social functions/activities of all the questions I built into the registration form.  How is a customer to know what they signed up for?????   Oh, I guess they can call me???????   I only have 1500  registrants for this upcoming year.   While John in Support was very good and honest and went the extra mile, the end result is no one can tell me IF and WHEN they might do these features.   Without them,  the product is not useful to me.    Also was told that old EVENTS product is gone starting 4/1/2024.  Why can't they extend that til they get the new product right.  I've been a partner for at least 8 years and LOVED,, LOVED, LOVED the old product.    Would have been nice to be able to be involved.    ... View more

Just spent an hour on the phone with support.   Two essential features now gone with  the new 2.0 Events Product:  1.) As the administrator I no longer get an email saying someone has registered for my event.   2.) When the customer receives their email confirmation they receive no details of what they registered for such as arrival/departue date,  the meetings/social functions/activities of all the questions I built into the registration form.  How is a customer to know what they signed up for?????   Oh, I guess they can call me???????   I only have 1500  registrants for this upcoming year.   While John in Support was very good and honest and went the extra mile, the end result is no one can tell me IF and WHEN they might do these features.   Without them,  the product is not useful to me.    Also was told that old EVENTS product is gone starting 4/1/2024.  Why can't they extend that til they get the new product right.  I've been a partner for at least 8 years and LOVED,, LOVED, LOVED the old product.    Would have been nice to be able to be involved.    ... View more