The automations feature needs quite a bit of buffing. Our current CRM (Neon) actually gives more capabilities to setup automations than CC, but the emails are displayed better through CC. An almost mandatory feature for us is to be able to send internal emails to specific contacts (namely our staff) once a specific time inside of the automation occurs. For more detailed descriptions, we are needing to create a welcome series that onboards new contacts to our organization. After a contact has progressed through the automation for a week, we need to send an internal email to our staff to notify them of the new contacts progression for additional and personal connection from our staff. You may contact me directly if you have questions about this implementation. I would be more than happy to help with the creation of this necessary feature.
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