Good luck!  I couldn't agree more.  The 6 steps worked for me yesterday. ... View more

OK, so I found a really dumb workaround:   Step 1:  Create a segment using criteria you set.  For example, I created a segment with all the contacts who hadn't opened any of our emails. Step 2:  Create an empty list. Step 3:  Go back to the Segment, select all contacts and Add to List. Step 4:  Create a tag.  Step 5:  Go back to the List, select all contacts and Add Tag. Step 6:  In email campaign, select Narrow by Tag and select the Tag you want to exclude.   This could all be solved by adding Narrow by Segment as an option for creating To: lists for campaigns.   ... View more

I find this particularly frustrating, as well.  I want to be able to send email to all of my contacts EXCEPT those that I have placed in a specific segment.  It should be a simple matter of having an "Exclude" option that I can select for a given segment.  Every other email service I've used has this functionality. ... View more