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About user812914
user812914
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03-15-2024
04-03-2024
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03-15-2024
05:15 PM
Ok thank you for your help!
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03-15-2024
05:03 PM
One of the users said she couldn't access the link while working from home and she was not connected to her VPN. I had another user try to access the link on her cell and it wouldn't work for her there either, although I think she was still connected to her school's wi-fi (but I'm not positive about that). I'm not sure what you mean by "raw link" vs. "click-tracked one." I emailed both individuals directly from my personal email account and included the Landing Page URL from the form in CC. And they both got the technical difficulties message when they tried to open the link.
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03-15-2024
04:51 PM
Hi William, Thanks for your response. Many of our clients are within higher education institutions, so it's very possible they are using VPNs.
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03-15-2024
04:34 PM
Hi there, We created a sign-up form and have emailed the link out to folks who we know directly (i.e. "Sign up here to be notified about xyz"). The link we're sharing is the one generated by the Constant Contact sign-up form. We've heard from a few individuals that when they click on the form link, they get a "We're experiencing technical difficulties. Sorry for the inconvenience!" message, and the form doesn't load. Others have been able to sign up without issue, so we know this isn't happening to everyone. Does anyone have an idea of what's causing this and how to fix it? Thank you in advance!
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