Thanks, Nick. I understand now that Constant Contact Email & Digital Marketing is a separate product from Constant Contact Lead Gen & CRM. This was not initially clear to me since if a company has more than one product I'm expecting to see a Products menu on the website from which I can choose different products, in this case: (1) Email & Digital Marketing, and (2) Lead Gen & CRM, and also a comparison table. Or, I might expect you to have a completely different website for the other product so that the multiple products are kept distinct to avoid confusion. Or, I might expect you to make it clear how to add or remove an add-on service (I know you said this is not an add-on service.) Or, in a support knowledge base I might expect to be able to easily filter search results based on which product I'm using. People new to your company probably don't know that Lead Gen & CRM is the name of a product. Whenever I encountered the words "Lead Gen & CRM," I thought you were talking about these terms in the general sense—like a topic or a category name. (As an example, in the first screenshot in this thread "Lead Gen & CRM" appears above "How can we help you?" and to me it looks like a topic or category rather than the name of a product, since I thought the product I signed up for was called Constant Contact.) I found this knowledge base document by searching Google on [ rss and Constant Contact ] and was excited to use Constant Contact and signed up. Now, after trying to reach support through chat once and telephone twice and after three humans and one chatbot at Constant Contact not able to answer my question about how to use the RSS widget, I still don't have an answer. I don't understand why if I signed up for Constant Contact (aka Constant Contact Email & Digital Marketing) that when I search your knowledge base I am shown results describing features in Constant Contact Lead Gen & CRM which are not available to me, especially since it's not very clear that these are separate products. I just want to test your RSS widget feature so that I can determine if your offering will meet our needs. I want to do this today. I don't want to wait for your developers to add it to Constant Contact Email & Digital Marketing. I still don't know how to create a Constant Contact Lead Gen & CRM account without requesting a demo. I don't want a demo. I just want to use a trial version of Constant Contact Lead Gen & CRM and see a comparison table between these two products so that I can better understand how each offering compares to the other. How do I do that today?
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