About NickS

NickS · ‎08-15-2024

I have called in to trouble shoot automations - the consistent answer has been that the dev team is looking into it, but there's no expected resolution date.

NickS · ‎08-15-2024

When I click into a contact's profile inside an automation, their engagement looks pretty wonky (their open rate for example is shown as .08% when it should be 8% and there are formatting issues). When I look at the same contact's profile outside of the automation, I can see the correct open rate + click rate, but I can't see any of the activity from the automation: This is the 3rd distinct bug I've found with the Constant Contact Automation Paths

NickS · ‎08-14-2024

This documentation : https://knowledgebase.constantcontact.com/email-digital-marketing/articles/KnowledgeBase/44328-Editing-and-stopping-Automated-Customer-Journeys?lang=en_US States: "When you edit an active automation path, your contacts continue to move along the path from the point where you begin to edit it. Contacts are also able to join your path when they trigger it. Once you reactivate your path, your contacts will see the changes going forward, but won't see changes to any steps they've already passed." However that's not what's currently happening for me - contacts in the automation path are not "seeing the changes going forward". I flagged this bug to Constant Contact and they said they're aware of it - I find it odd that they wouldn't update the documentation so sharing here.

NickS · ‎07-31-2024

Hi William - I have a message from David, Tier 2 Technical Support Specialist that suggests the opposite is true: Incorrect: I originally informed the agent and passed on to you, that if you removed a contact from a segment, they would not get the remaining emails in an automation series. Correct: A contact still receives emails in an automation series even if they are removed from the segment attached to it. "If it's vital that these contacts not receive the remaining campaigns in that automation path, you will need to end the path unfortunately. We have written up a defect ticket for our developers to make them aware of it."

NickS · ‎07-30-2024

Hi there, I accidentally added my entire list to a segment and sent them down one of my automation paths. I updated the segment logic to remove the people who aren't supposed to be on it. From my reading of https://knowledgebase.constantcontact.com/email-digital-marketing/articles/KnowledgeBase/27937-Validate-and-Schedule-Your-Automated-Email-Series If a contact is removed from a list, they stop going through the path (also I'm using path / series interchangeably, please let me know if that's not correct). Is this true for a segment as well? To ask another way: if a contact is removed from a segment, does it also get removed from the automated path that the segment is a trigger for?

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