About user107764

Good morning everyone. My name is Lorri and I am new here. Created my first email for a bbq truck that I do social media for. I am having a massive issue - I have contacted support and spent literally 3 hours on the phone yesterday - 2 with one person and got cut off with no call back and 1 with another with no solution. I was told create another email and try again.   So when I create an email I send a test to myself at a gmail account and a website account that hosted by Siteground. Gmail is fine but website isn't optimized and when viewed on mobile it is the original desktop version and you have to scroll left and right. We changed sizes yesterday, we changed everything. I am now at the point that I have created an email with just a logo and I have filled in the inner background so look like a banner - I did not put anything else in the newsletter - I sent this to myself and the same happens. So it is not the text size.    I have just received two newsletters from breweries local to the bbq truck just to monitor what they look like - they are fine on my mobile when viewing my website email. I see at the bottom no Constant Contact so I am sure they are using another service. So My question is...is this a CC issue that I cannot change and they don't optimize for mobile on all emails or is there a setting that I have to turn on.    If anyone wants my email to send a test email to me if you think that would help....   If this is a CC issue then I need to use a different email service. I am hoping that is not the case. Tech didn't help at all and after my two phone calls there was no follow up email so if I call again I have to explain again what is happening and it takes a while for them to understand. I have gone through the person who was before me...her newsletters and it's the same issue. It's terrible ... View more