OK. So the Click Rate is the number of different contacts that clicked on any link in an email. In this case it is 145. The total clicks by those 147 people 343. Being as the average of clicks per unique contact is 2.33 (343/147)  how do we know which response is correct and which are the unintended responses from the recipient when all of the duplicates have identical timestamps?   We know how to export and filter data but need to know the criteria we would use to determine how to filter. Does the Upgraded export have hour/minute/and seconds added so that we can see the order they clicked. We have used other response/email/survey SaaS services before and this is the first time we have ever had to deal with email systems that pre-click links in a email that register as human clicks. That would seem to invalidate the whole Event Management and RSVP model. Do you expect that the tech team will issue some type of notification when they get the issue resolved? We aren't going to take the chance of trying again until that time.   Thanks for you help. I know it's not anything you can fix.  ... View more

There is no way to tell (that I can see) how to determine the actual choice the recipient made when they are the same contact, with the same time stamp and all three choices selected. They duplicate responses are all in the order as they appear in the RSVP block. The stats for the Click Rate for the email are 143 (12%) of 1305 Sends. The total count for all RSVPs's Responses is 341. Shouldn't the total Click Rate be the sum of the individual RSVP clicks? Again, even if we upgrade and export the RSVP report how would we know which duplicates should be eliminated?  And there is no way we are going to try and send the email again "hoping" that the RSVP  function will work.  ... View more