About BoschSecurity

BoschSecurity · ‎04-09-2020

How about supplying this info in the raw data? The Campaign Report export used to include a column for "Sent to Contact Lists", but this is now missing. This was helpful in determining which of our lists are actively being used and which are not.

BoschSecurity · ‎02-03-2020

Beginning approximately November 2019, we began seeing a huge spike in bounce rates. Where previously they had hovered in the 2-4% range. Now we are consistently seeing rates in the 20-30% -- even going as high as 89% in some campaigns. Drilling into the data, the spike seems solely due to excessive "Other" bounces. Rates for Undeliverables, Non-existent and Blocked are pretty much unchanged. Any idea why the sudden surge? Is is a reporting error? A reporting process change? An external factor like CCPA? There has to be some kind of explanation.

BoschSecurity · ‎01-23-2019

Why does text in the third generation templates display smaller than in the legacy template? Issue occurs in both the editor, and in the actual message. Using 3rd gen template, font was set to Arial 11 in the editor. In actual email, this displays as Arial 8.5. Attached image shows comparison of legacy template (left) and 3rdgen template (right). In both editors, text was set to Arial 11. Both messages are at 100% zoom. Overall width of gen3 text area is narrower as well.

BoschSecurity · ‎10-16-2017

The current interface for Remaining / Deleting Tags on the main Contacts page is HORRIBLE. Scrolling and highlighting entries in a drop down is inefficient, slow, and confusing. Should be able to easily pull up a complete list of tags in tabular view, like we can for Lists.

BoschSecurity · ‎10-16-2017

Rather than having to review each campaign one at a time to look at bounces, this data should be available on a Contact basis -- it is the email address that is the source of the bounce, not the message. Should be able to easily see a list of bounced addresses with counts by type of bounce, over a specified time period (e.g. a lis tof all emails that bounced in the past 60 days). This would allow us to more effectively evaluate the bounces and identify repeat offenders.

BoschSecurity · ‎10-16-2017

Agree - we should be able to manage tags en masse like we do for Lists.

BoschSecurity · ‎06-14-2017

Yes, this is critical missing data. Should be able to pull a report that lists number of bounces, by type, per email address/contact. Would make it much easier to idntify problem addresses. Current process (really, a cumbersome workaroud) requires exporting bounce lists for each campaign and maipulating them in ad aoutside tool liek Excel or Access.

BoschSecurity · ‎01-05-2017

To comply with CASL, we need an easy way to determine which contacts are located in Canada. As it stands, it takes me several hours to export a list of contacts and scour the data to try and figure out who may or may not be from Canada. The sign-up form does have the option of requiring an address (which included Country) from new enrollees. But the majority of people are hesitiant to give their full physical address, especially when signing up for an e-newsletter. Can the tool be updated to allow me to require *Country* during sign-up, without requiring a complete physical address? This would make it a very easy to then determine which contacts are affected by CASL.

About BoschSecurity

Re: View campaigns sent by list under Reporting

Recent High Bounce Rates

Text Size Problems Third Generation

Manage Tags in Bulk

Manage bounces by Contact, not Campaign

Re: Managing Tags

Re: Bounced Emails

Capture Country without requriing entire address