About JeffreyP69

When you changed your contact mgmt a year or so ago, you took away the ability to see WHO I couldn't add to a list because they were unsubscribed. Now, we simply see a red flag that says, for example: 3. I use Constant Contact to provide to provide my members with things they've asked for. When I can't email them because they're unsub'd, I'm failing them. I need to be able to email them from my personal email account, to make good on our promise to them. I have found a way to find out who those 3 are. But it's inefficient and takes time. Why did you take that capability away and can we have it back? Thanks, Susannah Michaels ... View more

Please, Constant Contact, please return to telling us who we were not able to add to a list because they were unsubscribed. I had the number "431" in a bright red box in my Activity list. That's a lot of people! I have no idea who they are and why they failed. I import lists from my membership database and I used to be able to keep on top of my unsubs in my membership database. With the chaos you have introduced, I know longer know if I'm on top of the unsubs and I no longer know who I have to contact by mail. Please tell me when you will return these functions. I am michaels@wpr.org. ... View more

Please, Constant Contact, I am begging you, when I export the unsubscribes, I need to know the date they unsubscribed. Please understand that many of us don't use Constant Contact in a vacuum - we also maintain membership databases. I cannot keep my membership database up-to-date (or it's more chaotic to try to anymore), now that you have taken away the unsub date. The "updated at" date that you now give us is not the same. That could be the date I tried to re-add an unsub'd contact, it's not the date they unsub'd. Please, please give us this info that you surely have. ... View more

Sometimes people unsubscribe from our email list in Constant Contact, but then they ask us to email them something, like a link to a document that they asked for during our public radio pledge drive. When I can't email them through Constant Contact, I need to email them from my own work account. They have asked us for something, made a financial contribution to get it, I am honor-bound to deliver the item to them. If I don't know whom I need to follow up with, wow, I'm providing horrible service and worse, I'm failing to deliver on a promise. ... View more

In the download of unsubscribes, I think, but I'm not entirely positive, that you have added back the "unsubscribe date" in the column that's called "Updated at". If that's true, thank you for bringing that feature back. I, like many Constant Contact users, maintain a membership database separate from Constant Contact, and I need that info to keep my membership database up-to-date. ... View more

Before the recent contact changes, I used to see unsubscribe reason when I exported unsubscribes. If someone said the person was deceased, or they had moved out of state and were no longer interested in our organization, I used that info to suspend their account in our membership database. Without that reason, I can no longer keep our membership database up to date and we continue to send these people mail. In the case of deceased people, this is offensive to their relatives, in the all cases, it's a waste of our resources. ... View more

In the new system, I can no longer see the date people unsubscribed. Before, I used to go into CC once a week, download my unsubs, and use the date of the unsub to then go into my membership database and mark some fields in their record, noting that they'd unsub'd from emails. I can no longer do that and it creates chaos. The "Updated" date that you give me in the Excel isn't the date they unsub'd, it's the date I last did anything with their record. I need that unsub date back! Thank you. ... View more

In the old Contacts system, when I downloaded the unsubscribes, I got a field that told me why the person unsubscribed, if they chose to type a reason in. That was excellent information, that I used to improve how I did things, and which I used to maintain my membership database (outside of Constant Contact. For example, if they said "I've moved out of state," I knew to also stop sending them fundraising letters). In the new system, that field is not gone. ... View more

This feature used to be available, and it is now gone in this new layout. Just knowing that I couldn't add 6 people is not helpful; I need to know who they are. ... View more