About JeffreyP69

JeffreyP69 · ‎03-16-2015

Hello CC, I'm contacting you for the 5th or so time to say that I'm still sorry and handicapped by the fact that you no longer give the unsub reason in the unsub export. I maintain a member database, so these unsub reasons are important. If someone moved and will no longer we contributing to us, I need to also stop their snailmail, not just their email. So, to get the unsub reasons, I have to check the unsub list on each email we send. Then, a week later, I need to re-check each email, to see if, in the meantime, one more person has unsubbed. This means that every week, I check 50 lists (going a month back), to look for new unsubs. 50 lists!!!! You can see how impractical this is. If only you would give me a chronological list of unsubs, with reasons, in the unsub export, I could take care of this task in seconds each week. Thank you for your consideration. I have a feeling it would just be a tiny bit of work for you to get this functionality back.

JeffreyP69 · ‎09-23-2014

When you changed your contact mgmt a year or so ago, you took away the ability to see WHO I couldn't add to a list because they were unsubscribed. Now, we simply see a red flag that says, for example: 3. I use Constant Contact to provide to provide my members with things they've asked for. When I can't email them because they're unsub'd, I'm failing them. I need to be able to email them from my personal email account, to make good on our promise to them. I have found a way to find out who those 3 are. But it's inefficient and takes time. Why did you take that capability away and can we have it back? Thanks, Susannah Michaels

JeffreyP69 · ‎09-23-2014

When you changed how you managed contacts a year ago or so, you took away the feature whereby, when I exported the unsubs, I could see the reason field. A year later, I have now learned that I can get this reason in Email - Reports. The problem with this system is, I have to click into 100s of reports, rather than having all the data in one spreadsheet. Also, once I've checked a report once, I'm unlikely to continue going back to it again and again, to catch all those people who click the unsub link days/weeks/months after receiving it. It's inefficient. Please bring back the reason field in the Unsub Export from the Contacts tab. Thanks, Susannah Michaels

JeffreyP69 · ‎07-31-2014

It's been months since you made major changes to your Contact Management, and I want you to know that I still very much miss: 1) the date of the unsubscribe (you now give "date updated" but that is not unsub date and brings really old unsubs up to the top of the list for some weird reason). 2) reason for unsubscribe. This was really useful for updating my membership database with deceased and moved out of area members. 3) I still don't know why, when I clear a list of contacts, the activity log reflects that I added contacts.

JeffreyP69 · ‎04-23-2014

Please, Constant Contact, please return to telling us who we were not able to add to a list because they were unsubscribed. I had the number "431" in a bright red box in my Activity list. That's a lot of people! I have no idea who they are and why they failed. I import lists from my membership database and I used to be able to keep on top of my unsubs in my membership database. With the chaos you have introduced, I know longer know if I'm on top of the unsubs and I no longer know who I have to contact by mail. Please tell me when you will return these functions. I am michaels@wpr.org.

JeffreyP69 · ‎04-23-2014

Please, Constant Contact, I am begging you, when I export the unsubscribes, I need to know the date they unsubscribed. Please understand that many of us don't use Constant Contact in a vacuum - we also maintain membership databases. I cannot keep my membership database up-to-date (or it's more chaotic to try to anymore), now that you have taken away the unsub date. The "updated at" date that you now give us is not the same. That could be the date I tried to re-add an unsub'd contact, it's not the date they unsub'd. Please, please give us this info that you surely have.

JeffreyP69 · ‎04-09-2014

Sometimes people unsubscribe from our email list in Constant Contact, but then they ask us to email them something, like a link to a document that they asked for during our public radio pledge drive. When I can't email them through Constant Contact, I need to email them from my own work account. They have asked us for something, made a financial contribution to get it, I am honor-bound to deliver the item to them. If I don't know whom I need to follow up with, wow, I'm providing horrible service and worse, I'm failing to deliver on a promise.

JeffreyP69 · ‎04-09-2014

In the download of unsubscribes, I think, but I'm not entirely positive, that you have added back the "unsubscribe date" in the column that's called "Updated at". If that's true, thank you for bringing that feature back. I, like many Constant Contact users, maintain a membership database separate from Constant Contact, and I need that info to keep my membership database up-to-date.

JeffreyP69 · ‎04-09-2014

Before the recent contact changes, I used to see unsubscribe reason when I exported unsubscribes. If someone said the person was deceased, or they had moved out of state and were no longer interested in our organization, I used that info to suspend their account in our membership database. Without that reason, I can no longer keep our membership database up to date and we continue to send these people mail. In the case of deceased people, this is offensive to their relatives, in the all cases, it's a waste of our resources.

JeffreyP69 · ‎03-26-2014

In the new system, I can no longer see the date people unsubscribed. Before, I used to go into CC once a week, download my unsubs, and use the date of the unsub to then go into my membership database and mark some fields in their record, noting that they'd unsub'd from emails. I can no longer do that and it creates chaos. The "Updated" date that you give me in the Excel isn't the date they unsub'd, it's the date I last did anything with their record. I need that unsub date back! Thank you.

JeffreyP69 · ‎03-26-2014

In the old Contacts system, when I downloaded the unsubscribes, I got a field that told me why the person unsubscribed, if they chose to type a reason in. That was excellent information, that I used to improve how I did things, and which I used to maintain my membership database (outside of Constant Contact. For example, if they said "I've moved out of state," I knew to also stop sending them fundraising letters). In the new system, that field is not gone.

JeffreyP69 · ‎03-26-2014

This feature used to be available, and it is now gone in this new layout. Just knowing that I couldn't add 6 people is not helpful; I need to know who they are.

About JeffreyP69

Need unsub reason in unsub export

Cannot see who could not be added to a list becaus...

Unsub reason not given in Unsub Export

I miss info about unsubcribed people

I need to know who I was not able to add to a list

I need to know the date people unsubscribed

I need to see exactly who I was not able to add to...

Unsubscribe date

Please add unsubscribe reason back into reporting ...

I need to know the date people unsubscribed

I want to know why people unsubscribed

I need to be able to see whom I could not add beca...