When you changed your contact mgmt a year or so ago, you took away the ability to see WHO I couldn't add to a list because they were unsubscribed. Now, we simply see a red flag that says, for example: 3. I use Constant Contact to provide to provide my members with things they've asked for. When I can't email them because they're unsub'd, I'm failing them. I need to be able to email them from my personal email account, to make good on our promise to them. I have found a way to find out who those 3 are. But it's inefficient and takes time. Why did you take that capability away and can we have it back? Thanks, Susannah Michaels
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Please, Constant Contact, please return to telling us who we were not able to add to a list because they were unsubscribed. I had the number "431" in a bright red box in my Activity list. That's a lot of people! I have no idea who they are and why they failed. I import lists from my membership database and I used to be able to keep on top of my unsubs in my membership database. With the chaos you have introduced, I know longer know if I'm on top of the unsubs and I no longer know who I have to contact by mail. Please tell me when you will return these functions. I am michaels@wpr.org.
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In the old Contacts system, when I downloaded the unsubscribes, I got a field that told me why the person unsubscribed, if they chose to type a reason in. That was excellent information, that I used to improve how I did things, and which I used to maintain my membership database (outside of Constant Contact. For example, if they said "I've moved out of state," I knew to also stop sending them fundraising letters). In the new system, that field is not gone.
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This feature used to be available, and it is now gone in this new layout. Just knowing that I couldn't add 6 people is not helpful; I need to know who they are.
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