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Between 10pm - 11pm ET tonight (7/18) we need to make a few updates to our service.
You may experience a delay in sending emails and difficulty managing your contacts. We recommend not using your account during this time frame. Thank you for your patience while we make these updates.

About Jeff_G

Jeff_G
Jeff_G
CTCT Employee
since ‎05-14-2012
‎11-07-2017
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Status changed to: Vote for this idea if you agree

by CTCT Employee Jeff_G in Managing Contacts
‎01-09-2014 01:03 PM
‎01-09-2014 01:03 PM
You can have a QR code created using an online generator, but having that as an option within Constant Contact is a good idea. Please vote for it to move it forward. ... View more

Status changed to: More Information Needed

by CTCT Employee Jeff_G in Library
‎01-07-2014 10:45 AM
‎01-07-2014 10:45 AM
If the photo was taken with a mobile device, like an iPhone or iPad, there is hidden information that tells your phone which way is up for the image. Unfortunately, this same information will give the Library false direction about how to orient the image. If you can, save the image on your computer in a different format (your phone saved it as a jpg, try saving it as a png instead) and then uploading it. That should clear that information. ... View more

Status changed to: More information needed

by CTCT Employee Jeff_G in Account Settings & Billing
‎01-07-2014 10:01 AM
‎01-07-2014 10:01 AM
Role based permissions in multiuser are in the works, but we are still determining the sorts of roles that our customers want to have. If you could let us know what you'd like to see in the comments, that would be very helpful. ... View more

Status changed to: More Information Needed

by CTCT Employee Jeff_G in Managing Contacts
‎01-06-2014 01:09 PM
‎01-06-2014 01:09 PM
I'm sorry you were having this issue, Are you still experiencing this, or has it been resolved? Please let us know. ... View more

Status changed to: Vote for this idea if you agree

by CTCT Employee Jeff_G in Other Campaign Experience
‎01-06-2014 11:34 AM
‎01-06-2014 11:34 AM
Thank you for your suggestions. ... View more

Status changed to: Vote for this idea if you agree

by CTCT Employee Jeff_G in Account Settings & Billing
‎01-06-2014 11:02 AM
‎01-06-2014 11:02 AM
Thank you for your feedback on our cancellation process. ... View more

Status changed to: Vote for this idea if you agree

by CTCT Employee Jeff_G in Managing Contacts
‎12-31-2013 12:46 PM
‎12-31-2013 12:46 PM
That is an excellent suggestion. Please vote for this idea so that it can be added in. ... View more

Status changed to: Functioning as designed

by CTCT Employee Jeff_G in Reporting
‎12-30-2013 01:18 PM
‎12-30-2013 01:18 PM
It's still there! If you click on the contact to look at their details, you'll see it on the right under Engagement. ... View more

Status changed to: Vote for this idea if you agree

by CTCT Employee Jeff_G in Managing Contacts
‎12-30-2013 12:32 PM
‎12-30-2013 12:32 PM
Thanks for your suggestion! ... View more

Status changed to: Vote for this idea if you agree

by CTCT Employee Jeff_G in Other Campaign Experience
‎12-30-2013 12:20 PM
‎12-30-2013 12:20 PM
Thank you for this feedback. ... View more

Status changed to: Vote for this idea if you agree

by CTCT Employee Jeff_G in Managing Contacts
‎12-30-2013 11:45 AM
‎12-30-2013 11:45 AM
Thanks for this suggestion. ... View more

Status changed to: More Information Needed

by CTCT Employee Jeff_G in Managing Contacts
‎12-30-2013 10:55 AM
‎12-30-2013 10:55 AM
You can select the contacts by checking off the box to the left of the contact's name, and then you can click on More Actions and select Delete. You can do this for one contact or for several at a time. ... View more

Status changed to: Vote for this idea if you agree

by CTCT Employee Jeff_G in Managing Contacts
‎12-24-2013 01:31 PM
‎12-24-2013 01:31 PM
Thank you for this suggestion, John. ... View more

Status changed to: More Information Needed

by CTCT Employee Jeff_G in Managing Contacts
‎12-24-2013 01:27 PM
‎12-24-2013 01:27 PM
I'm sorry you were having this issue. Is it still ongoing? I know we had an issue like what you described, but it should be resolved. If it is still happening, please let us know so we can look into it further. ... View more

Status changed to: Vote for this idea if you agree

by CTCT Employee Jeff_G in Managing Contacts
‎12-23-2013 01:48 PM
‎12-23-2013 01:48 PM
Thank you for your feedback. I can see how this would be very useful. ... View more

Status changed to: Vote for this idea if you agree

by CTCT Employee Jeff_G in Other Campaign Experience
‎12-23-2013 09:37 AM
‎12-23-2013 09:37 AM
Thank you for your feedback. Please vote for this idea if you would like the reporting features to be made more obvious. ... View more

Status changed to: Vote for this idea if you agree

by CTCT Employee Jeff_G in Other Campaign Experience
‎12-19-2013 10:49 AM
‎12-19-2013 10:49 AM
Thank you for your feedback. ... View more

Status changed to: Vote for this idea if you agree

by CTCT Employee Jeff_G in Other Campaign Experience
‎12-19-2013 10:48 AM
‎12-19-2013 10:48 AM
The information that is on that PDF is in the main registrant report, which is a CSV file. However, that file will have all of the registration information, so you may need to pare it down. You can vote for this idea if you want a CSV for the quick reports. ... View more

Status changed to: Vote for this idea if you agree

by CTCT Employee Jeff_G in Other Campaign Experience
‎12-19-2013 10:42 AM
‎12-19-2013 10:42 AM
Thank you for your feedback. I can understand how having a payment block when there is no charge can be confusing, but at this time there isn't a way to remove it. Please vote to have the Payment box not appear if there is no charge. ... View more

Status changed to: More Information Needed

by CTCT Employee Jeff_G in Managing Contacts
‎12-18-2013 01:27 PM
‎12-18-2013 01:27 PM
I'm sorry that we weren't able to get in touch with you on this. Is the issue still happening? ... View more

Status changed to: More Information Needed

by CTCT Employee Jeff_G in Managing Contacts
‎12-18-2013 01:06 PM
‎12-18-2013 01:06 PM
Hi Tawanna. I'm sorry you're having trouble editing contacts. If this is still going on, can you let us know a contact that this is happening with? That way we can look into it further. ... View more

Status changed to: More Information Needed

by CTCT Employee Jeff_G in Managing Contacts
‎12-18-2013 01:03 PM
‎12-18-2013 01:03 PM
Hi Dory. There are custom fields that you can create and use. Are you more concerned about being able to see them from the main contacts screen? ... View more

Status changed to: More Information Needed

by CTCT Employee Jeff_G in Managing Contacts
‎12-18-2013 12:49 PM
‎12-18-2013 12:49 PM
I have not seen any report of this other than yours, and I would like to investigate it further. Can you tell me which contact and which email are showing this, if it's still going on? ... View more

Status changed to: More Information Needed

by CTCT Employee Jeff_G in Managing Contacts
‎12-18-2013 11:54 AM
‎12-18-2013 11:54 AM
Hi Traci. We have had an issue with contact counts not matching exactly what is in the list (usually the discrepancy goes away within a few minutes to a few hours). However, this sounds a bit different. Are you still running into this sort of issue? ... View more

Status changed to: More Information Needed

by CTCT Employee Jeff_G in Managing Contacts
‎12-18-2013 11:51 AM
‎12-18-2013 11:51 AM
Thank you for your feedback. I just want to be clear, the issue is that the percentage is not changing when the number of unique opens does change? ... View more

Status changed to: Vote for this idea if you agree

by CTCT Employee Jeff_G in Managing Contacts
‎12-18-2013 11:37 AM
‎12-18-2013 11:37 AM
Thank you for your feedback. There is a workaround that you can use to perform the same function. You can add the contacts you are removing to a tag, and then use that tag to delete the contacts. Click Add Contacts, and choose Add Names and Emails. Paste in the email addresses to be removed, and click continue. On the right, in the tags section, type in a tag name and hit enter, and then click Import. Back on the main contacts page, select the tag on the lower left. Check off the select-all check box at the top, and then click on More Actions and choose Delete. ... View more

Status changed to: More Information Needed

by CTCT Employee Jeff_G in Managing Contacts
‎12-17-2013 10:31 AM
‎12-17-2013 10:31 AM
Hi Glen. I think this may have been related to a reporting issue we were having at the time. Can you let us know if it's still reporting that way, or if the numbers have come together? Thanks. ... View more

Status changed to: Vote for this idea if you agree

by CTCT Employee Jeff_G in Managing Contacts
‎12-17-2013 10:05 AM
‎12-17-2013 10:05 AM
Thank you for your feedback, Timothy. ... View more

Status changed to: Vote for this idea if you agree

by CTCT Employee Jeff_G in Other Campaign Experience
‎12-17-2013 09:29 AM
‎12-17-2013 09:29 AM
Thanks for your suggestion, Jim. ... View more

Status changed to: Vote for this idea if you agree

by CTCT Employee Jeff_G in Other Campaign Experience
‎12-16-2013 11:03 AM
‎12-16-2013 11:03 AM
Currently, email reporting like this is not available if you only have EventSpot. Please vote for this idea if you would like to have it available. ... View more
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