What additional information do you need? And why do we get a non-helpful response that things "are being looked at"?
Do you guys understand how frustrating you have made this site? Once upon a time, we could see the number of unique opens and who had actually clicked on a link, easily sort lists of people who viewed our newsletters, view their histories and so on. For reasons known only to yourselves, you decided to overhaul the site -- and you have ruined it. And all we get for a reply to our inquiries -- if we get one at all; I never receive a response to anything -- is it's a problem, you are looking for a solution, you have no workaround and you have no idea when it will be fixed.
Please have the guts as a company to stand up and say you are in over your heads. We've been with you for six years and that's about to end. This is the absolute worst example I have ever seen of a company that has made a choice to be evasive, nonresponsive and unhelpful after committing a series of self-imposed errors.
Please: a response to this.
Tyler Smith
University of Colorado Hospital
720-848-7819
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