About UCHP

What additional information do you need? And why do we get a non-helpful response that things "are being looked at"?   Do you guys understand how frustrating you have made this site? Once upon a time, we could see the number of unique opens and who had actually clicked on a link, easily sort lists of people who viewed our newsletters, view their histories and so on. For reasons known only to yourselves, you decided to overhaul the site -- and you have ruined it. And all we get for a reply to our inquiries -- if we get one at all; I never receive a response to anything -- is it's a problem, you are looking for a solution, you have no workaround and you have no idea when it will be fixed.   Please have the guts as a company to stand up and say you are in over your heads. We've been with you for six years and that's about to end. This is the absolute worst example I have ever seen of a company that has made a choice to be evasive, nonresponsive and unhelpful after committing a series of self-imposed errors.   Please: a response to this.   Tyler Smith University of Colorado Hospital 720-848-7819 ... View more

Another among the many bad new ideas: not showing the specific links a user clicks. We publish a newsletter with 15-18 stories (links) per issue. We used to be able to see all the links and individual recipient clicked. No longer. My overall comment is that you have taken away vast amounts of functionality with this so-called upgrade. My recommendation is to dump everything you've done and go back to what you had before. You've done us a huge disservice with a slew of terrible ideas. ... View more

As has been noted here often, it's not useful to have the recipients' email addresses "alphabetized" by first name. Who does that? Also, why can we not sore the date received column? These are fixes that need to be made. ... View more

We no longer see all the links that a user clicked on in an email. That was very important. Why was it taken away? ... View more

Doesn'[t appear to provide option for information about why subscriber didn't want the mail. ... View more