About RyanF71

I'm also seeing this happening extensively in our campaign results too. It makes reporting for our advertisers quite challenging. It would be nice if there was some way to allow clients the option of setting criteria for excluding certain results. For instance, we could manually identify domains that have these tendencies, then discard clicks from those domains if certain criteria is met like if they clicked all links at the same time within the first two minutes the campaign was released. Perhaps making it an optional thing. Otherwise this becomes quite a tedious process when reporting on multiple links per email.  ... View more

This issue that  T.W8 described is the same one that I and a few other users on this forum have occasionally experienced. When you try to go to the main "Contacts" page, it never loads, just hangs there with the "loading" message. And ever-so-faintly in the background it display the following text in red: "We’re sorry, but something went wrong." Here is a photo of the screen: Error loading Contacts page   Hope that helps explain it.   It seems that once it happens, it will happen every time until you delete browser cookies. And then once cleared, it doesn't happen again. I faced it several times because of people accessing it from different computers in the office. But only a couple had it happen not everyone so it is intermittent and not replicable. ... View more

I have dealt with this same issue in our office on my own computer and on a couple of coworkers as well over the years. I thought I already posted my findings but after trying to remember how to do this for a third time, I finally wrote down my steps.  I'm not sure what causes it, but I think I figured out how to fix it: You need to delete cookies in the browser. Eventually it affects all browsers so I have detailed how to do that in the big 3 below: In chrome:  click the settings menu (three dots on right) > then click “More Tools” > then click “Clear Browsing Data” On the next screen select “the beginning of time” and check the box next to “Cookies and other site data” then click “Clear Browsing Data” Close out of constant contact and log back in. You should then be able to get into the contacts section!   In firefox:  click the settings menu (three lines on right) > then click “Options” > then click “Advanced” on the left side Click on the “Network” tab Click “Clear Now” under the “Cached Web Content” section Close out of constant contact and log back in. You should then be able to get into the contacts section!   In IE:  click the settings menu (“gear” symbol on right) > then click “Internet Options” Click the “Delete” button under “Browsing History” section Make sure the “Cookies and website data” box is checked Click “Delete” and close out of the dialog boxes. Close out of constant contact and log back in. You should then be able to get into the contacts section! ... View more

I have dealt with this same issue in our office on my own computer and on a couple of coworkers as well over the years. I thought I already posted my findings but after trying to remember how to do this for a third time, I finally wrote down my steps.  I'm not sure what causes it, but I think I figured out how to fix it: You need to delete cookies in the browser. Eventually it affects all browsers so I have detailed how to do that in the big 3 below: In chrome:  click the settings menu (three dots on right) > then click “More Tools” > then click “Clear Browsing Data” On the next screen select “the beginning of time” and check the box next to “Cookies and other site data” then click “Clear Browsing Data” Close out of constant contact and log back in. You should then be able to get into the contacts section!   In firefox:  click the settings menu (three lines on right) > then click “Options” > then click “Advanced” on the left side Click on the “Network” tab Click “Clear Now” under the “Cached Web Content” section Close out of constant contact and log back in. You should then be able to get into the contacts section!   In IE:  click the settings menu (“gear” symbol on right) > then click “Internet Options” Click the “Delete” button under “Browsing History” section Make sure the “Cookies and website data” box is checked Click “Delete” and close out of the dialog boxes. Close out of constant contact and log back in. You should then be able to get into the contacts section! ... View more