About David_B.

Hello,   Thank you for reaching out to the API Support team here at Constant Contact.   I'd be happy to answer any question you may have. I just need a bit of clarification on what you are looking for help with. Are you building out Oauth2 for a client side app and having trouble getting an access token?     Sincerely, David B. API Support Specialist ... View more

Hello Rinkul,   Thank you for reaching out to the API Support team here at Constant Contact.   I was not able to locate an email from your address within our email queue at all. I did find a couple of calls to our main support team. It looks like you are in need of an API Key to connect a 3rd party plugin to your Constant Contact account.   Since this process was designed for developers, it can be confusing for non-developers to find this information. To help de-mystify the process for everyone, we have a blog post which walks through step-by-step instructions on how to get that information.   How to generate an API Key and Access Token: https://community.constantcontact.com/t5/Community-News/How-to-generate-an-API-Key-and-Access-Token/ba-p/293856   Please have a look and let me know if you have any other questions!   Sincerely, David B. API Support Specialist ... View more

Hello,   Thank you for commenting! We appreciate your patience as we work on our newest version of our API, V3. We agree that managing tags would be quite useful and plan to include that feature in V3. We are currently planning to launch contact features with the V3 API within a few months!   Please let me know if you have any questions!   Sincerely, David B. API Support Specialist ... View more

Hello, Thank you for reaching out to the API Support team here at Constant Contact. Which wrapper are you having trouble with? Are you getting any kind of error response back? If you like, you can email webservices@constantcontact.com with the full campaign ID and we can assist you further through that channel. Please let me know if you have any other questions! Sincerely, David B. API Support Specialist ... View more

Hello Cory,   Thank you for reaching out to the API Support team here at Constant Contact.   "CC seems to have a limit of 1000 on how many campaigns can be active at one time." Can you clarify what you mean by this or where you found information on this limitation please?   Sincerely, David B. API Support Specialist ... View more

Hello, Thank you for reaching out to the API Support team here at Constant Contact.   Data pulled from Constant Contact using our API is only available through HTTP requests, and are not available as files accessible via FTP. Documentation for how our API response for each report is formatted can be found here: https://developer.constantcontact.com/docs/campaign-tracking/email-campaign-tracking-.html   You can find complete documentation for our API at https://developer.constantcontact.com/docs/developer-guides/supported-methods.html   Please let me know if you have any other questions!   Sincerely, David B. API Support Specialist ... View more

Hello Jigar,   Thank you for reaching out to the API Support team here at Constant Contact.   The ability to download unsubscribed contacts from the import within the Constant Contact UI is a newer feature and is not available via the API. The file_name field for an individual activity will show a URI if the activity is an export. When doing an import, the file name will be the name of the file imported (or a generic upload_from_json.csv for bulk JSON imports).   You can use the API to get a list of all unsubscribed contacts by making a bulk contact export call, choosing to only ask for the list as OPTOUT as defined in our documentation here: https://developer.constantcontact.com/docs/bulk_activities_api/bulk-activities-export-contacts.html   Please let me know if you have any other questions!   Sincerely, David B. API Support Specialist ... View more

Hi Jerry,     Tags are a feature that will be included with our V3 API. I can't provide a guarantee on a timeline, but we hope to have a full release of V3 Contacts features by the end of June.   Please let me know if you have any other questions!   Sincerely, David B. API Support Specialist ... View more

Hello,   Thank you for clarifying. Something like this would need to be developed custom and is not something that Constant Contact offers with our product directly, but this might be possible for you. You can send emails individually with Constant Contact. If you are okay with a more generic message, that would probably be best. One option you have would be to use an Autoresponder campaign which sends an email automatically to contacts on a schedule based on when they are added to the list. So in theory you can use our API to submit your abandoned cart customers to the list attached to your Autoresponder. For details on how to submit contacts to your account using our API see our full documentation located at https://developer.constantcontact.com/docs/developer-guides/overview-of-api-endpoints.html For details on how to set up an Autoresponder campaign see: https://knowledgebase.constantcontact.com/articles/KnowledgeBase/5483-create-an-autoresponder-series It's worth noting that this really only works if you are planning on sending each contact the email once. If you intend to be able to send the same email to the same person multiple times, Constant Contact may not work for you. Constant Contact is not the best option for sending unique transactional emails, or a transactional email to the same contact multiple times. Doing so is extremely complicated to set up within Constant Contact and could create a lot of clutter within the account. While something like that could be possible, it would require complex custom development work to implement; requiring you to create custom HTML emails, new lists each time you send, and more. Sincerely, David B. API Support Specialist ... View more

Hi Jennifer, Thank you for reaching out to the API Support team here at Constant Contact. To best answer your question I would just need to clarify a few details about your situation. Are you looking to send a kind of generic email to these customers or would these emails be more transactional? Are you using any kind of built-in integration of Constant Contact with shopping cart software? Please let me know if you have any other questions!   Sincerely, David B. API Support Specialist ... View more

Hello,   Because our team is devoting most of our resources to building out the new V3 version of our API, this documentation is not likely to be updated or worked on in the short term. Having said that, we do still have current examples in the Readme on github, including how to generate or create a service object using the ConstantContactFactory.   Please let me know if you have any other questions!   Sincerely, David B. API Support Specialist ... View more

Hello,   While I can't guarantee this timeframe, I can tell you that we are working on our V3 version of our API which should have these features, and we hope to have general availability for contacts calls by the end of June.   Please let me know if you have any other questions!   Sincerely, David B. API Support Specialist ... View more

Hello,   I'd be happy to help you verify your API Key and Access Token. Please email your Constant Contact account username, your API Key, and the Access token you're trying to use to webservices@constantcontact.com and I can make sure you have the correct information.     Sincerely, David B. API Support Specialist ... View more

Hello,   Thank you for reaching out to the API Support team here at Constant Contact.   There isn't a way to do this built-in to the embedded signup form code directly, however this may be possible by using javascript on your page. Consider something like this:   var i = document.location.href.lastIndexOf('?'); var types = document.location.href.substr(i+1).replace(/list=/g,'').split('&'); $('input[name="listId"]').prop('checked',function(){ return $.inArray(this.value,types) !== -1; }); Consider the url is 'http://mysite.com/signup.html?list=1&list=2'  i is set to be the index of '?' in the url .substr() removes all but 'list=1&list=2' from the url, giving us the string: "list=1&list=2" .replace() removes the "list=" text from the string leaving us with: "1&2" .split() splits that string into an array with the values: ["1","2"] $.inArray() checks whether value of checkbox named "listID" is in the ["1","2"] array. If it is, then it checks the "listID" checkbox. This would need customization to work with your form's fields and how your URL parameters are set up, but this should get you started in the right direction.   Please let me know if you have any other questions!   Sincerely, David B. API Support Specialist   ... View more

Hello, Thank you for reaching out to the API Support team here at Constant Contact. Unfortunately we don't have a way to bulk export or access all contact tracking in a single call. However I do have a suggestion for a possible workaround. Rather than calling each contact individually, you could instead query the tracking information for each email campaign. The documentation for making a call for each of a campaign's tracking information can be found here: https://developer.constantcontact.com/docs/campaign-tracking/email-campaign-tracking-.html You can also get a list of all email campaigns and restrict the status to Sent and a modified since date (https://developer.constantcontact.com/docs/email-campaigns/email-campaigns-collection.html). So once you have your inital data you can make this call to determine which emails have been sent since you last pulled data, and then get the data on only those campaigns. This should drastically reduce the required number of calls to gather and maintain tracking information. Please let me know if you have any other questions! Sincerely, David B. API Support Specialist ... View more

Hello,   Thank you for reaching out to the API Support team here at Constant Contact. Autoresponder features are one of our most requested additions to our API.   As of this moment there is no Autoresponder data available to our current V2 API. Our team is hard at work on our new V3 version of our API. and we hope to release contacts features here pretty soon. Unfortunately email campaign features probably won't be available with V3 until late 2017 or early 2018. I can't give a guarantee on that timeframe, however it is likely going to be several months before V3 email campaign functionality is available.   Please let me know if you have any other questions!   Sincerely, David B. API Support Specialist ... View more

Hello, I'm not sure if you meant to link a different post on our forum but the one you linked to (https://community.constantcontact.com/t5/Developer-Support-ask-questions/Problem-with-custom-fields/td-p/287034) is from September of 2016. While I can't guarantee a specific timeframe, I can say that we are hoping to release new contacts features for our API with the release of V3 of our API this year. If you would like to be notified when this new version of our API is available, please email webservices@constantcontact.com and we will make sure to let you know when more information is available. Please let me know if you have any other questions! Sincerely, David B. API Support Specialist ... View more

Hello, After selecting your API Key from the drop-down and following the steps to Get Access Token, all you need to do is copy and paste the information into your plugin. There is no need for you to enter that information into the API Tester. The Total Donations plugin is a 3rd party plugin built by Total Donations directly and not built or supported by Constant Contact, so I'm limited in the scope in which I can help with any problems with it. Have you reached out to Total Donations for support for this? If so, what was their response? I was able to locate the following information on a cached version of their website which may be useful for you:   Copy the API Key and Token to Total Donations Form Options > Mailing list integration > Constant Contact Integration > API Key and Token. Save both these inputs. Click Retrieve Available Lists to pull all Lists on your Constant Contact account. (*you need to make lists on your Constant Contact beforehand). Now it is time to integrate Constant Contact with Total Donations. From all lists you can setup to : a. Don’t Add : Do not add any donors to this list b. Add every donor automatically to this campaign : All donors on Total Donations will be added even if they don’t click the Check Box. c. Add donor if they have checked the check box : Only donor that has checked the check box will be added to this list * the check box is field Add to mailing list? on your Form Options > Form Settings. This field is default field, you must use this field to integrate Mailing List to Total Donations and not a custom list that you create. Save with click Update List. Please let me know if you have any other questions! Sincerely, David B. API Support Specialist ... View more

Hello, Thank you for reaching out to the API Support team here at Constant Contact. You mention that you are trying to set up an integration with a WordPress plugin. Which plugin are you trying to set up? And so that I can better assist you, can you tell me what you are trying to do with our API Tester when you get that error? Also, in case you or anyone else reading should need help obtaining an API Key or Access Token, here is a link to a blog post with step by step instructions on how to get this information: https://community.constantcontact.com/t5/Community-News/How-to-generate-an-API-Key-and-Access-Token/ba-p/293856 Please let me know if you have any other questions! Sincerely, David B. API Support Specialist ... View more

Hello, Is that the actual data you are trying to use? If so, it appears that you are missing some fields and are not formatting your email content correctly so you are likely to see further errors after resolving this one. Please see our documentation for creating an email campaign for a complete list of fields and the format for each: https://developer.constantcontact.com/docs/email-campaigns/email-campaigns-collection.html?method=POST For this issue specifically, you need to ensure that the from and reply to email addresses are set to be a verified email address associated with the account. If you don't have abc@gmail.com verified on the Constant Contact account, you will see this error if you try to set this as the from or reply to address for an email campaign. Please let me know if you have any other questions! Sincerely, David B. API Support Specialist ... View more

Hello,   Thank you for reaching out to the API Support team here at Constant Contact.   The Zapier integration is a 3rd party plugin built by Zapier directly and not built or supported by Constant Contact, so I'm limited in the scope in which I can help with any problems with it.   Have you reached out to Zapier for assistance with your issue? If so, what was their response?   Please let me know if you have any other questions!   Sincerely, David B. API Support Specialist ... View more

Hi Bob,   There is no additional charge for using Constant Contact's API.   Please let me know if you have any other questions!   Sincerely, David B. API Support Specialist ... View more

Hello,   About how many contacts are you making changes to and are you using our bulk upload activity?   How long after setting a list to delete are you adding back contacts?   How long after adding the contacts back to a list are you waiting before scheduling the email?   The reason I ask is usually this is because a bulk activity will take some time to complete. It is quite possible that if you start a delete, then start an add, that the add could finish first and then be reversed by your delete activity. A list's contact count would fluxuate during these activities as well. So it is best when using any bulk activity to check if it is complete before moving on to the next step. See here for details: https://developer.constantcontact.com/docs/bulk_activities_api/bulk-activities-status-detail-report-api.html   Please let me know if you have any other questions!   Sincerely, David B. API Support Specialist  ... View more

Hello,   Thank you for reaching out to the API Support team here at Constant Contact.   If you were hitting our submission limits, the error you get would indicate that. If you are seeing a 400 Bad Request error, that usually means something about the request was improperly formatted or missing. In order to troubleshoot this in more detail I would need more information about the call you are having trouble with. I'd be happy to help in any way that I can so I would suggest emailing us at webservices@constantcontact.com for privacy, and include the payload you are sending, the API key you are using, the date/time you saw the error, and details about the account you are trying to call to. That way we can look at the specific example and provide an answer.   Please let me know if you have any other questions!   Sincerely, David B. API Support Specialist ... View more