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About MicheleR930
MicheleR930
Regular Participant
since
07-05-2012
10-07-2020
5
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1
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05-13-2014
09:12 AM
I'd like to get a list, or at least the number of contacts that couldn't be added/updated so that I can report it to administrators. The ConstantContact Activity queue, for example, shows the following next to a completed Activity that had errors. I'm looking to be able to do the same thing in my application. I'm using the .NET ConstantContact API, and the Activity object has 2 properties: Errors and Warnings. Neither seems to contain these issues. Furthermore, the ErrorCount property suggests there are 0 errors. I can understand that there are 0 errors, as the task completed successfully. My question is from where in the API do I retrieve the above information? Thanks!
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05-02-2014
10:57 AM
I missed that particular post in that thread. I thought they were talking specifically about the other RovingServerException. This is beyond frustrating. As a developer, I'm now taking heat over something I have no control over. Why not rollback the management system until you work the kinks out so that 100% of your customers are not affected... Is it only the bulk activities that are receiving this issue? Can I update 1 contact at a time with the non-bulk activities? We have approximately 2800 contacts to update, so that process would take approximately 11-12 minutes. It sounds like it's everything to do with contacts though. I guess I'll work on dumping the contacts into a CSV file. The problem with the CSV file is that you have to upload 1 CSV file per list. Here's a feature suggestion: When doing a bulk import activity, allow to specify which lists a contact belong to on the Contact itself, rather than making it specific to the Activity. I'm pretty frustrated if you couldn't tell. Thanks for the response...
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05-02-2014
09:31 AM
When scheduling ImportContacts activitiy, some of my activities encounter the following error message: com.roving.RovingServerException: Unexpected ContactServiceBadResponseException in ContactsAPIServiceImpl.processBadResponseEntity. User Data: There is no other information given. The error consistently applies to specific sets of contacts that I try to upload at a time. I've gotten the error with as few as 3 contacts in the bulk activity. For example, I submitted 5 Import Contacts bulk activities, 10s apart. Each had 3 distinct contacts. The first of the 5 gets the error, and the last of the 5 gets the error. The 3 in the middle have status COMPLETE. The information I've submitting for each contact are the following fields: 1 Address with City, Line1, PostalCode, StateCode 1 EmailAddress that is valid (name@domain.com) FirstName LastName WorkPhone CompanyName No special characters. Only alphanumeric characters are present. Yesterday, I submitted the same 5 sets of contacts in the same order, and the first and last completed, while the middle 3 were getting the error... I decided to start a new thread on this since it was mentioned in another older and unrelated thread, and I haven't seen any official response, work-around, or explanation. I'm not the only person encountering this issue, though. It is urgent that we get this resolved. We are trying to send out an email campaign, but because of this issue, none of our lists have contacts because our nightly task removed contacts from all lists before trying to add them. I've been running this nightly task for more than a year without any problem. This issue just showed up yesterday morning for us.
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05-01-2014
04:20 PM
1 Kudo
I'm getting this exact same issue today. Need help. We were supposed to push out an email campaign today, and because of this failure, most of our contacts ended up getting removed from lists. I can't add them back now... If it helps, it's not every bulk activity. I can't seem to find a link between the ones that do encounter this issue, though.
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05-01-2014
11:56 AM
I couldn't find a search option on this forum. I have a simple question. What happens if the 4 calls per second allowed by the API is exceeded by my application? Does it ignore calls? Does it queue them? Understanding what happens is critical to the design of my application (do I need to queue them on my side, or will ConstantContact queue them for me). Thanks. P.S. Once inside a thread, the search option appears. I searched this topic and found no threads.
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