About Lory_H

Mike, I am sorry that you weren't seeing all your bounces! We have prioritzed those that are "Recommended for Removal" to display first, but you can change this view to see "All Bounce Types" using the menu at the top of your bounce list. Here is a great article that explains what you're seeing and how you can change it if you would like: Bounces recommended for removal   If you have any questions or feedback about this, please don't hesitate to call us at 855-229-5506 when you're ready! ... View more

Thanks for the feedback! We value your opinion and want to give you the features and tools you want, being able to see the date that your contact unsubscribed is a feature we would like to offer again soon. Customizing the column headers to a view that you would prefer to see is probably a little ways down the road still, but we're working on it! Please don't hesitate to let us know if you have any more details or feedback to give us! The support team here can be reached at (866) 289-2101 when you need us! ... View more

I am sorry you've been bumping against that upload limit! What you may find helpful is to save your spreadsheet as a .csv file type and try uploading that way instead of splitting what you have. Changing to this file type might make for a smaller file and allow for fewer steps in the long run. If you continue to see issues with it, I'd recommend you contact the support team here for further assistance. We can be reached at 855-229-5506 when you have a moment! ... View more

There is an easier way to edit those bounced email addresses, Susan! When you're viewing the Email > Reports > Bounces page, look to the right of the email addresses and you should see an little "pencil" icon. When you click it, it will allow you to edit the email address right on that page. This way, you're not moving around from contact to contact and just stay in one place. I am including an image of what this will look like.   If you have any addition questions, please don't hesitate to reach out to the support team here at 855-229-5506 when you're ready! ... View more

Thanks for the feedback! We value your opinion and want to give you the features and tools you want, and adding this column on the exported spreadsheet would be a great way to streamline the process! Keep your eye out for changes like this in the future. Please don't hesitate to let us know if you have any more details or feedback to give us! ... View more

Bethany, I can see how this would be confusing, but make sure you've selected the "View All Bounce Types" on the bounces screen. If you're looking at only one type, then it wouldn't display the others. Thanks for the feedback! We value your opinion and want to give you the features and tools you want. Please don't hesitate to let us know if you have any more details or feedback to give us! ... View more

Thanks for taking a moment to provide this feedback! We want you to be able to use the tools the way you want to, and if that means that you're able to the select the preferences on the bounce page. Please don't hesitate to let us know if you think of anything else that you would like to see. ... View more

Byron, I wanted to let you know that I have sent your feedback to our engineers. We value your opinions and want to make sure that it works the way you need it to. What you might do for the time being is login to your account using 2 browsers; use one screen to navigate the contacts, and the other to navigate the bounces. We will work to get your feedback implemented as quickly as we can! Please let us know if there is anything we can do to help. The support team can be reached at 855-229-5506 when you're ready. ... View more

Thanks for the feedback! I have sent your request to our engineers, so just keep your eye out for more information about it in the future. We want to make sure that these tools offer you all the capabilities you know and love, so please don't hesitate to let us know if you have any more details or feedback to give us! ... View more

Thanks for letting us know what you'd like to see there! Being able to customize those column headers so you can sort the way you want on the main contacts page is a high proiority issue for us. We want you to be able to do what you need in the system quickly and easily, so please don't hesitate to let us know if you have any more details or feedback to give us! ... View more