About Nate_M

Hi @LeanneMAW   Thanks for bringing your question to the community. I've taken a look at your account, and I see that there are a lot of members of that list with a status of Awaiting Confirmation. Your account currently has Confirmed Opt-In turned on, which means that anyone who signs up for your newsletter must first confirm their interest by clicking a link in an email we send to them. Further, the names and email addresses of the contacts in Awaiting Confirmation seem to be indicative of a bot attack. It looks like a lot of invalid Russian emails were added to your account via your Embedded Join My List Form. Since those emails are invalid, they did not confirm their subscription, and were not sent your most recent email.   The fact that the contacts are still showing on your Newsletter list, and are giving incorrect expectations about the total number of contacts that should receive the email looks to be related to a system issue we're tracking. I've gone ahead and set your account to be notified once this issue has been resolved. In the meantime, I've isolated all of these invalid contacts on your account in a tag called Temp Hold and Awaiting Confirmation. I recommend deleting these contacts to avoid further confusion.   Nate M.  Community Support If you find my post helpful, and it answers your question, please mark it as an  "Accepted Solution"  by clicking the Accept as Solution button in the bottom right hand corner of this post. Increase your profitability by integrating your email marketing and social media.   Download this guide   and learn how you can achieve great results with email marketing and social media combined! ... View more

Hi @MarilynL261 Thanks for bringing your question to the community! I took a look at your account, and I see your two most recent emails were sent on June 1st and May 13th. I can see both of them in your reporting data. If you are seeing something different, please send us an email at communitysupport(at)constantcontact(dot)com with the names of the campaigns that you're not seeing.   Nate M.  Community Support If you find my post helpful, and it answers your question, please mark it as an  "Accepted Solution"  by clicking the Accept as Solution button in the bottom right hand corner of this post. Increase your profitability by integrating your email marketing and social media.   Download this guide   and learn how you can achieve great results with email marketing and social media combined! ... View more

HI @LindaA23 Thanks for bringing your suggestions to the community! We are currently tracking interest in adding new social media icons to our 3rd Gen Editor. I've added your comments to the feature request and opened up a case to notify you once we implement any new social media icons.   Nate M.  Community Support If you find my post helpful, and it answers your question, please mark it as an  "Accepted Solution"  by clicking the Accept as Solution button in the bottom right hand corner of this post. Increase your profitability by integrating your email marketing and social media.   Download this guide   and learn how you can achieve great results with email marketing and social media combined! ... View more

Hi @ChristopherC468   Thanks for bringing your question to the community. I've taken a look at your support history, and it looks like you spoke with one of our reps in chat earlier today. If you have any other questions, please don't hesitate to reach out.   Nate M.  Community Support If you find my post helpful, and it answers your question, please mark it as an  "Accepted Solution"  by clicking the Accept as Solution button in the bottom right hand corner of this post. Increase your profitability by integrating your email marketing and social media.   Download this guide   and learn how you can achieve great results with email marketing and social media combined! ... View more

Hi @RuthB36 Thanks for bringing your question to the community! You are correct that our Confirmed Opt-In (COI) email will only go out to a customer when they sign up themselves. Contacts added by you are not sent any kind of request to confirm their subscription. If you would like to confirm your contacts' subscriptions, you can send them a COI email (created when you enable COI for the first time), but this is not recommended except in extreme circumstance. This is because you cannot email anyone who is awaiting confirmation from a COI email. For more information about COI and permission in general, please contact our account review and deliverability department at  866-433-8499.   Nate M.  Community Support If you find my post helpful, and it answers your question, please mark it as an  "Accepted Solution"  by clicking the Accept as Solution button in the bottom right hand corner of this post. Increase your profitability by integrating your email marketing and social media.   Download this guide   and learn how you can achieve great results with email marketing and social media combined! ... View more

Hi @JeffW467 Thanks for bringing your question to the community! We recently rolled out a feature that will allow you to send an email to a specific segment of your contacts. Specifically, you can choose to email any contact who has not opened your email in the last 90 days. More information on quick segmentation can be found in This Article.    I think this would be a great opportunity for you to send out one last email to folks that might not be as engaged as you would like. Once the email is sent, you will then have a list of people who did not open that last email, and you could remove them from the account in one fell swoop. This would save you the time and energy of compiling all of your non-openers into a single list and give your contacts a chance to get re-engaged.   Nate M.  Community Support If you find my post helpful, and it answers your question, please mark it as an  "Accepted Solution"  by clicking the Accept as Solution button in the bottom right hand corner of this post. Increase your profitability by integrating your email marketing and social media.   Download this guide   and learn how you can achieve great results with email marketing and social media combined! ... View more

Hi @JennaM312 Thanks for bringing your question to the community! We do have an option to automatically send an email with the first 48 hours of reporting to an email address of your choice. This option is on the scheduling page, and is called Send Me Early Results. If you check that box, we'll send an email with a summary of the first two days of reporting for a sent email. Otherwise, only people with access to the account can view reporting.   Nate M.  Community Support If you find my post helpful, and it answers your question, please mark it as an  "Accepted Solution"  by clicking the Accept as Solution button in the bottom right hand corner of this post. Increase your profitability by integrating your email marketing and social media.   Download this guide   and learn how you can achieve great results with email marketing and social media combined! ... View more

Hi @KyleH07   Thanks for bringing your question to the community. I've taken a look at your account, and it looks like you were using our Second Generation Editor (2GE) until late last month. Your newest email is in our Third Generation Editor (3GE). At this time, the "Best Time to Send" feature is not available for 3GE. I've tracked your interest in adding this feature to our 3GE emails, and set up a case to notify you once our product designers have come to a decision regarding this request.     Nate M.  Community Support If you find my post helpful, and it answers your question, please mark it as an  "Accepted Solution"  by clicking the Accept as Solution button in the bottom right hand corner of this post. Increase your profitability by integrating your email marketing and social media.   Download this guide   and learn how you can achieve great results with email marketing and social media combined! ... View more

Hi @MariaJ6158   Thanks for bringing your question to the community! The best way to deliver a personalized link to your contacts is via a dynamic link. Our editor does support dynamic image links, but the entire code for the image and the personalized link needs to be included in the custom field. The basic layout for this kind of link is this: <a href="http://PersonalizedLink"><img src="http://ImageURL"></a> The red text would then need to be personalized for each individual contact, and included in a custom field in the contact profile. Once those two steps are completed, you can insert that custom field into your email by clicking Insert > Contact Details. I recommend scheduling the email to a list with just yourself to verify that the link and image are coming in correctly. If you run into any trouble during this process, please don't hesitate to reach out and we'll be happy to take a closer look. Nate M.  Community Support If you find my post helpful, and it answers your question, please mark it as an  "Accepted Solution"  by clicking the Accept as Solution button in the bottom right hand corner of this post. Increase your profitability by integrating your email marketing and social media.   Download this guide   and learn how you can achieve great results with email marketing and social media combined! ... View more

Hi @PattiL11   Thanks for bringing your question to the community! The ability to save as a template is currently limited to our Second Generation Editor (2GE), and is not available in our Third Generation Editor (3GE). However, we do have a lot of customers requesting this option, so I've tracked your interest and set up a case to notify you once this functionality is implemented.   In the meantime, you can make what we call a Master Template. To make a Master Template, create an email using one of our templates and make all the changes that are going to be the same in all sends. Things like your logo, colors, and section headings. Once that's done, save the email to a folder on your Campaigns tab for easy retrieval. You can then make copies of that base email instead of making copies of copies.   Nate M.  Community Support If you find my post helpful, and it answers your question, please mark it as an  "Accepted Solution"  by clicking the Accept as Solution button in the bottom right hand corner of this post. Increase your profitability by integrating your email marketing and social media.   Download this guide   and learn how you can achieve great results with email marketing and social media combined! ... View more

Hi @LSN Thanks for bringing your question to the community! At this time, our library only allows images and documents to be uploaded. Other customers have requested the ability to add Calendar links to their emails, so I've opened up a support case and tracked your interest. If we receive enough traction on this request, our engineers will look into implementing this feature and you will receive a notification. If you have any other questions or suggestions, please let us know!   Nate M.  Community Support If you find my post helpful, and it answers your question, please mark it as an  "Accepted Solution"  by clicking the Accept as Solution button in the bottom right hand corner of this post. Increase your profitability by integrating your email marketing and social media.   Download this guide   and learn how you can achieve great results with email marketing and social media combined!   ... View more

Hi @YomegaCorp Thanks for bringing your question to community! By default, our system will display your bounces that are Recommended for Removal. After clicking your bounce number, you can click the drop down menu next to Display to choose All bounce types or another bounce reason. This will allow you to see which contacts bounced for what reason. For more information about bounce types, please take a look at this article.   Nate M.  Community Support If you find my post helpful, and it answers your question, please mark it as an  "Accepted Solution"  by clicking the Accept as Solution button in the bottom right hand corner of this post. Increase your profitability by integrating your email marketing and social media.   Download this guide   and learn how you can achieve great results with email marketing and social media combined! ... View more

Hi @First-NameL893989 Thank you for bringing your question to the community. Please give our account review department a call, and they can discuss this with you. You can reach them directly at 866-433-8499 . More information can be found here. Nate M.  Community Support If you find my post helpful, and it answers your question, please mark it as an  "Accepted Solution"  by clicking the Accept as Solution button in the bottom right hand corner of this post. Increase your profitability by integrating your email marketing and social media.   Download this guide   and learn how you can achieve great results with email marketing and social media combined! ... View more

Hi @SmartGrowth Thanks for bringing your question to the community. You can allow registrants to register multiple people by turning on the "Allow Guests" option in the Event Settings. This will allow your registrants to create sub-registrants with their own fees and information. You can change what information is collected by changing the Guest Information settings on the registration page. If you have any other questions, please don't hesitate to reach out! Nate M.  Community Support If you find my post helpful, and it answers your question, please mark it as an  "Accepted Solution"  by clicking the Accept as Solution button in the bottom right hand corner of this post. Increase your profitability by integrating your email marketing and social media.   Download this guide   and learn how you can achieve great results with email marketing and social media combined! ... View more

Hi @LorrieG68 Thanks for bringing your question to the community! Since you are on our Email Plus plan, you have access to our Multi-user feature. To use this feature, click on the silhouette icon in the upper right corner of your screen, then choose My Account. On right hand side, you should have the option to Add Users or Manage Users. From there you can create a new login and set the permission level for that login. More information can be found in this article. Nate M.  Community Support If you find my post helpful, and it answers your question, please mark it as an  "Accepted Solution"  by clicking the Accept as Solution button in the bottom right hand corner of this post. Increase your profitability by integrating your email marketing and social media.   Download this guide   and learn how you can achieve great results with email marketing and social media combined! ... View more

Hi @RobynS41 Thanks for bringing your question to the community. I took a look at Linda's profile on our back end and found that she had a duplicate contact profile that had been deleted. Sometimes these deleted profiles can intercept the resubscribe request and it ends up updating the permission status of the wrong profile. However, I was able to use an internal tool to resubscribe Linda, so you should be good to send to her normally from here on out.   Nate M.  Community Support If you find my post helpful, and it answers your question, please mark it as an  "Accepted Solution"  by clicking the Accept as Solution button in the bottom right hand corner of this post. Increase your profitability by integrating your email marketing and social media.   Download this guide   and learn how you can achieve great results with email marketing and social media combined! ... View more

Hi @DaleM306,   Thanks for bringing your question to the community! Currently we do not have the ability to group your opens by contact list. That is a great idea for an feature for or product, however. I've found a similar request in our Ideas database and have set it up so you will be notified if we implement this feature into our product.   Nate M.  Community Support If you find my post helpful, and it answers your question, please mark it as an  "Accepted Solution"  by clicking the Accept as Solution button in the bottom right hand corner of this post. Increase your profitability by integrating your email marketing and social media.   Download this guide   and learn how you can achieve great results with email marketing and social media combined! ... View more

Hi @ScottH2094 Thanks for bringing your question to the community. I've taken a look at your account and I can see that it was recently re-activated. You should be able to create and send emails as normal from here on out. If you're still having trouble, please let us know.   Nate M.  Community Support If you find my post helpful, and it answers your question, please mark it as an  "Accepted Solution"  by clicking the Accept as Solution button in the bottom right hand corner of this post. Increase your profitability by integrating your email marketing and social media.   Download this guide   and learn how you can achieve great results with email marketing and social media combined! ... View more

Hi @OLV3172 Thanks for bringing your question to the community! We have guidelines for image size in this article. I also have some steps for you to take in Paint so you can resize your images in accordance with those guidelines: - Right click the image you would like to resize and choose Edit - In the Paint window that comes up, click the Resize button near the top - Click the Pixels button, then bring the Horizontal size to 600 or less - Click the menu in the top left and save your image   Once that's done, you should be able to upload your images with no problems.   Nate M.  Community Support If you find my post helpful, and it answers your question, please mark it as an  "Accepted Solution"  by clicking the Accept as Solution button in the bottom right hand corner of this post. Increase your profitability by integrating your email marketing and social media.   Download this guide   and learn how you can achieve great results with email marketing and social media combined! ... View more

Hi @SusanT548 Thanks for bringing your question to the community! I've taken a quick look at your account, and I don't see any obvious duplicates or role addresses, which are the usual culprits in a situation like this. To protect the privacy of your contacts, I'm going to be sending you an email shortly to get a bit more information.   Nate M.  Community Support If you find my post helpful, and it answers your question, please mark it as an  "Accepted Solution"  by clicking the Accept as Solution button in the bottom right hand corner of this post. Increase your profitability by integrating your email marketing and social media.   Download this guide   and learn how you can achieve great results with email marketing and social media combined! ... View more

Hi @We-Fix-U Thanks for bringing your question to the community! I've taken a look at your email and I don't see any stretching in any of the email clients I've tested to. Can you please reply with the email client where you're seeing the issue? Examples of an email client include Outlook, Gmail, an Yahoo. Once I have that information I'll be happy to work with you to get to the bottom of this issue.   Nate M.  Community Support If you find my post helpful, and it answers your question, please mark it as an  "Accepted Solution"  by clicking the Accept as Solution button in the bottom right hand corner of this post. Increase your profitability by integrating your email marketing and social media.   Download this guide   and learn how you can achieve great results with email marketing and social media combined! ... View more

Hi @PaulaW6548 Thanks for bringing your question to the community! I've taken a look at your registration form and I'm not seeing a Division field in the registrant or Player section. I do see an Age Category in the Players section, which corresponds to column H when I export your event information. Because this field is not associated with a standard Registrant and only a Player, it will only show for sub-registrants and not what appear to be the parents. If I'm looking in the wrong place, please let me know and I'll be happy to take another look.   Nate M.  Community Support If you find my post helpful, and it answers your question, please mark it as an  "Accepted Solution"  by clicking the Accept as Solution button in the bottom right hand corner of this post. Increase your profitability by integrating your email marketing and social media.   Download this guide   and learn how you can achieve great results with email marketing and social media combined! ... View more

Hi @TMS-SM Thank you for bringing your question to our community! It seems like you want to add a signup form to your website so that visitors can be added to your Constant Contact account. We have many ways for your visitors to sign up, and you can get an overview of them in this article. If you have any questions about any of the methods in that article, please don't hesitate to reach out. You can either reply to this post or call our main support line at 866-289-2101.   Nate M.  Community Support If you find my post helpful, and it answers your question, please mark it as an  "Accepted Solution"  by clicking the Accept as Solution button in the bottom right hand corner of this post. Increase your profitability by integrating your email marketing and social media.   Download this guide   and learn how you can achieve great results with email marketing and social media combined! ... View more

Hi @UnitedEmployersAssoc Thank you for bringing your question to our community! You can download your email by clicking the name of your email, then Actions > Download. This will allow you to save the email as a PDF or image. More information about downloading your emails can be found in this article.   Nate M.  Community Support If you find my post helpful, and it answers your question, please mark it as an  "Accepted Solution"  by clicking the Accept as Solution button in the bottom right hand corner of this post. Increase your profitability by integrating your email marketing and social media.   Download this guide   and learn how you can achieve great results with email marketing and social media combined! ... View more

Hi @BeverlyM107 Thanks for bringing your question to the community! It looks like the screenshots that you're seeing are referencing our Second Generation Editor (2GE). Since your account is newer, you're on our Third Generation Editor (3GE), which has different functionality. You can still insert your blog content using 3GE, but the process is a bit different. In the Build tab, you'll click the More option, and then choose "Read More." You can then enter the URL of the site you'd like to pull content from. For more information about inserting a Read More block, please take a look at this article.   Nate M.  Community Support If you find my post helpful, and it answers your question, please mark it as an  "Accepted Solution"  by clicking the Accept as Solution button in the bottom right hand corner of this post. Increase your profitability by integrating your email marketing and social media.   Download this guide   and learn how you can achieve great results with email marketing and social media combined! ... View more