Hi @LisaG208!
I am very sorry that this has been your experience with the new editor. We do not want to have you struggle with it, so what I would like to do is have someone reach out to you to help walk you through the new editing experience. But, I would also like to answer your questions here, point by point if I may.
1) There are a number of ways to delete or duplicate a block. If you hover over the block, there will be a small toolbar that has a "Move" button and a "Gear" button. If you click on the gear, the "paint bucket" button, the "copy this block" button, and the "Delete this block" button will appear. You can also delete a block by clicking the trash can in the main toolbar that pops up if you edit the block. You can always undo anything you've accidentally clicked on by using the "undo" button at the top of the editor. Here is a graphic that shows all these features:
2) The blocks on the right hand side under the build tab are basic blocks, such as a text block, an image block, etc. Under the Layouts section of the build tab, those blocks are formatted for specific uses. There are two header blocks, a number of article blocks with right, left image, etc. Here is another graphic that will help identify the basic blocks versus the layout blocks:
3) On the Design tab on the left toolbar, there is a default text formatting section. Changing these settings will change the entire template text formatting.
4) We highly recommend sending out test emails, as emails are a dynamic document, they will look different in some email clients versus others. Here is an article that will help understand how to best craft emails that look consistent across all platforms.
5) Here is an article that can help fix browser based issues. But if you are having consistent crashing issues, you can always give us a call and we can look into the issue with you.
I am going to send your information over to a representative who will be able to reach out to you and help walk you through our new editor. Thank you for your understanding and your patience.
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