About Gwendolyn_B

Hi @LisaG208!   I am very sorry that this has been your experience with the new editor. We do not want to have you struggle with it, so what I would like to do is have someone reach out to you to help walk you through the new editing experience. But, I would also like to answer your questions here, point by point if I may.   1) There are a number of ways to delete or duplicate a block. If you hover over the block, there will be a small toolbar that has a "Move" button and a "Gear" button. If you click on the gear, the "paint bucket" button, the "copy this block" button, and the "Delete this block" button will appear. You can also delete a block by clicking the trash can in the main toolbar that pops up if you edit the block. You can always undo anything you've accidentally clicked on by using the "undo" button at the top of the editor. Here is a graphic that shows all these features:       2) The blocks on the right hand side under the build tab are basic blocks, such as a text block, an image block, etc. Under the Layouts section of the build tab, those blocks are formatted for specific uses. There are two header blocks, a number of article blocks with right, left image, etc. Here is another graphic that will help identify the basic blocks versus the layout blocks:       3) On the Design tab on the left toolbar, there is a default text formatting section. Changing these settings will change the entire template text formatting.       4) We highly recommend sending out test emails, as emails are a dynamic document, they will look different in some email clients versus others. Here is an article that will help understand how to best craft emails that look consistent across all platforms.   5) Here is an article that can help fix browser based issues. But if you are having consistent crashing issues, you can always give us a call and we can look into the issue with you.   I am going to send your information over to a representative who will be able to reach out to you and help walk you through our new editor. Thank you for your understanding and your patience.     ... View more

Hi @MarVeenaM,   Thank you for bringing your question about your PayPal link to the Community Forum! I do see you were able to speak with a support agent, to confirm that this is functioning as designed, but I wanted to make sure to reach out here in case anyone else had a similar concern.   When the test email is sent, it is pulling in your information. When the email is sent out live, it will pull the information for the customer, and they will be able to purchase from you. Also, in case you need it, here is an FAQ/Tutorial that will tell you about our PayPal payment feature, and may help you see what the customer will see.   Sorry about that confusion. If you have any further questions or concerns, please do let us know.   ... View more

Hi @dwiclass!   I would be happy to take your feedback about a search function on the Campaigns page. I'll make sure that gets to the proper channels. In the meantime, if you are on the Campaigns page, you can use the sorting functions to narrow the view down to just Events, and then you can sort by a number of options up at the top of the page. Here is a graphic that may help:     Thank you again for that feedback, and if you have any other questions or concerns, do let us know.   ... View more

Hi @JeffreyR413,   Here is a link to an article that goes through our specific IPs. The other article on Whitelisting in our Knowledgebase lists a few URLs that need to be added as safe as well, and here is that link. As for security program specifics, without knowing what you are running on your side, I cannot say exactly what will need to be done. But your IT Professional will be able to help, given those two article links. Thank you for your understanding, and hopefully that helps!     ... View more

Hi @RoG,   Thanks for bringing your question on Archived newsletters to the Community Forum! When you are on the Campaigns page, if you click where it says Archived Newsletters, that will bring up on the right hand side of the page, all of the emails that have been archived. Here is a graphic that may help as well!     Please let us know if you have any further questions! We are happy to help.     ... View more

Hi @Dr_David_Jockers,   Thank you for bringing your question about a cumulative Did Not Open list here to the Community Forum. I'm very sorry that we currently do not offer that report as a clickable feature. I will definitely get your feedback to the proper channels. Until we have such a feature, there is a way to generate that report. Here is a link to another Community post about how to generate that report in your account. Please let us know if you have any other questions!     ... View more

Hi @IngeDRrealestate,   Thank you for bringing your question to the Community forum. Unfortunately, once you choose a template, there isn't a way to transfer that to another template. If you click on the Create button on the Campaigns page, that will take you to the template picker, where you can start out on a fresh template. I'm sorry for the inconvenience.    If you would like, I can also send you some information on our Professional Design services. With our design services, you can save time by letting us create a re-usable template to your specifications.   ... View more

Hi @jeans28,   Thank you for bringing your question to the Community forum! Unfortunately, there isn't a way to completely delete out campaigns. We do this just in case you need to recover a deleted file, we don't want you to be out of luck! I'm sorry if this has caused an inconvenience for you. I can definitely take your feedback, that you'd like to see the campaigns deleted permanently, and get it to the proper channels. Thank you for your understanding, and your valuable feedback.     ... View more

Hi @lokeshk5,   I see you've reached out to us on Facebook as well as Twitter for this issue.  Unfortunately, you will need to call our Account Review team. Here are their hours and numbers. I am very sorry that we are unable to assist here due to account security. I do recommend calling them as soon as you can if you need assistance. Thank you for your understanding.     ... View more

Hi @BrianL8303,   That is a very good question. My best suggestion to update your personal database is to export the unsubscribed contact list, that way you will have an Excel file of all those contacts who have unsubscribed from your Constant Contact emails. Here is a screenshot which will help you generate that Excel file:     Please let us know if you have any further questions! We are happy to help!   ... View more

Hi @Sandy4Help,   I'm very sorry that was your experience this weekend. Here is a link to our Help Center, which will show you all our available methods of receiving help here from us. We also have many very helpful articles in our Knowledge Base.   We do have a limited amount of support on Twitter and Facebook on weekends. Here, also is a link to our Knowledge and Support Community forum, which will get you help quicker than our Feedback forum!   Please let us know if there is a specific question we can answer about our Archive feature. We are happy to help!   ... View more

Hi @TachinaR,   Thank you for bringing your question to the Community forum! It is likely that they will need to Whitelist Constant Contact. Here is an article that you can send to them, and they will be able to add Constant Contact as a trusted source so their security program won't try to block us!   If they receive this information, and you still are having trouble with bounces, particularly if they are showing up as "Suspended," please take a look at this article. If you email us at social_support(at)constantcontact(dot)com with your username, a reference to this post, and if you let us know who the contact is, (name, email address are helpful), we can look into the issue further as well.     ... View more

Hi @SandyK22,   I'm very sorry that you had that experience with us, we try very hard to work with our customers to find a solution that works for them. I understand how you would need multiple users, and apologize that the feature is only available in our Plus program. We are going to have someone review the situation and your account to see what can be done. Thank you for your understanding in this, and you will be hearing from us soon.   ... View more

Hi @CherylG851,   Thank you for bringing your question to the Community forums! I understand why you are concerned about these clicks. It is likely that there is a security protocol/program on those folks' email domain that "clicked" the Facebook link before it even arrived in their inbox. This "click" is done so that the security program can assess whether or not there is a security risk on that link. Unfortunately, there isn't a way to prevent the security protocol, since it is on the recipient's end. If you have any other questions on click reporting, do let us know, and we will do our best to answer them!   ... View more

Hi @MichaelB0580 and @ShakheanaF,   I'm sorry to hear that some of your contacts are not receiving your emails. It sounds like it could be a Whitelisting issue. Here is an FAQ that will show you how to get Constant Contact Whitelisted for the recipient's domain's security protocol. We do recommend sending that FAQ to the recipient to have their IT professional Whitelist Constant Contact. If you have further questions about deliverability issues, we highly recommend calling our Deliverability experts, as they are best equipped to answer those queries.   ... View more

Hi @PatLWVGC!   In order to create an additional sign up form, you will click on the orange "Create a Sign up Form" Button in the upper right hand side of the List Growth Tools page. Here is an FAQ that will help you create that additional form! If you want to embed that sign up form on your website, here is an FAQ that shows you how to access the code you will need to put it onto your site. Please let us know if you have any further questions, and we will be happy to help!     ... View more

Hi @BruceK780,   Great question! If you click on the orange Create button on the Campaigns page, or on the Home page, you'll then click on Email. That will take you to our Template picker. If you scroll down that page, you can look through the standard templates we have to offer. Here are a couple screenshots that will walk you through the process:           If you are interested in a custom designed template, let us know and we can send you information about our Professional Design Service.   Hope that helps, and do let us know if you have any further questions!     ... View more

Hi @ChristChurchTech!   Unfortunately, the URL that Google Analytics is requesting is a URL that you will need to get from your own website, or a website where you control the hosting. Google Analytics is generally used to track data on your website to show how active certain pages and links are. If you are trying to use Google Analytics to track your Event, it will not be able to, as Constant Contact is already tracking the people that click on the Event URL. You can access our tracking data on the Dashboard of the Event. Here is an FAQ that will help you access that reporting data. Let us know if you have any other questions, we are happy to help assist!     ... View more

Hi @TuckerHill,   I'm very sorry that the site is trying to redirect to the Canadian site. I understand how inconvenient it is to get that pop up. We really would like to research this issue further. If you could send us an email at social_support(at)constantcontact(dot)com with your username, a reference to this post, and the answers to these following questions: 1) Are you on a work network or a home network when accessing the site and it re-routes? 2) If you are on a work network, are you VPN'ed in to a server that is located in Canada? 3) If you are not on a work network, or if you are on a work network and NOT VPN'ed in, can you try to access the site on a different Internet network?  If you can also take a screenshot, that would help as well. Thank you in advance for this information, and we look forward to troubleshooting this with you.   ... View more

Hi @GuerinCatholic2004,   I'm very sorry that the chat feature hasn't been working for you. We would like to help troubleshoot the issue; can you answer a few technical questions for us? Do you have any plug-ins or extensions added in the Internet browser you are currently using? If so, try disabling those one by one, until you run out or find the one that allows you to chat.   If this was not a solution, what happens when you try to access Constant Contact from another Internet browser? Also, can you run an Internet speed test and let us know what the up/down/ping numbers are? It usually takes upwards of 2 MBPS to get the best experience from the site.    Please get back to us with these questions, and we can continue to help troubleshoot. Thank you very much in advance.   ... View more

Hi @ChristinaC993   We apologize for the long wait time that you had experienced with our chat support, we understand that your time is valuable and we try hard to give our customers the best support that we can. We do have alternate methods of communicating with our support team in case one channel is unexpectedly busy. I did see that you were able to get in contact with our chat support team. If you have further questions or concerns, or if the question you had was unresolved, you are welcome to answer this reply as we are also capable of helping you right here in the Constant Contact Community. If you have a question that contains sensitive account information, please feel free to email to social_support(at)constantcontact(dot)com and we will be happy to assist you to the best of our ability. Be sure to include your Constant Contact username, a reference to this post and a brief description of what we can help with.   ... View more

Hi Megan,   In order to answer your question, I will clarify a bit about what a suspended email is. In our system, an email that has been marked as suspended is one that has bounced too many times in any Constant Contact account. We place those suspended emails on an indefinite suspension. We ask that if you do have a list of legitimate email addresses, to please call our Deliverability experts. They are the group that can best handle that issue. Thank you for your understanding in this matter.   Gwendolyn B Social Media Support ... View more

Hi @RalphB86,   Thank you for bringing your question to the Community! There is an integration, created by Donor Perfect using our API, that will push contacts from Donor Perfect into Constant Contact. Here is a link to our Marketplace where you can find that integration. Let us know if you have any other questions.     ... View more