About Gwendolyn_B

Gwendolyn_B · ‎08-31-2017

Hi Megan, In order to answer your question, I will clarify a bit about what a suspended email is. In our system, an email that has been marked as suspended is one that has bounced too many times in any Constant Contact account. We place those suspended emails on an indefinite suspension. We ask that if you do have a list of legitimate email addresses, to please call our Deliverability experts. They are the group that can best handle that issue. Thank you for your understanding in this matter. Gwendolyn B Social Media Support

Gwendolyn_B · ‎08-08-2017

Hi @CurtG6, I took a look at the account, and was able to update that footer to not have the logo at the bottom. Unfortunately, we are bound by the CAN-SPAM law to have the unsubscribe link in the footer, as well as the physical address section. Everything else, however, can be edited by requesting a custom footer from us. I would like to send you some information in an email about this service. Just let us know if you would like to request a custom footer from us, and we will get you squared away!

Gwendolyn_B · ‎08-08-2017

Hi @EvanR0, I took a look at the account, and it does look like the Constant Contact logo has been removed from your footer. If it is showing up, you may need to log out and back in again. It also could be that it is showing up on emails sent previously before the removal, but any new communication you send out will not have that logo at the bottom. Thank you for your understanding in this matter.

Gwendolyn_B · ‎08-07-2017

Hi @KimberlyS182, Thank you for bringing your question to the Community forum! Currently, there is not a search function for Campaigns, but we do give you a number of tools in which to sort them. I included a graphic that shows how to sort campaigns in a few ways, in case other Community members have a similar question: If you click on the Sort dropdown at the top of the Campaign list, you hace 5 options there. And if you sort based on the criteria listed on the left hand side of the screen, there are many more ways! Let us know if you have any further questions about the sorting functions as well.

Gwendolyn_B · ‎07-19-2017

Hi @PromarkBRANDS! I went ahead and took care of removing that logo for you. Let us know if there is anything else we can do to help!

Gwendolyn_B · ‎07-14-2017

Hi @CraftingLife-WithWendy! I'm very sorry for the inconvenience this may have caused. We want our changes to positively affect our customers, so I will be happy to take this feedback! If you have any further concerns, please feel free to email them to social_support(at)constantcontact(dot)com, and we can look into them for you! Thanks so much! -Gwendolyn B

Gwendolyn_B · ‎06-13-2017

Hi @dorism11! Thank you for reaching out! I looked over the correspondence between you and Caitlin, and unfortunately, I don't have much more information to pass on, other than we are researching the Forward to a Friend/Unsubscribe issue. I can definitely pass on the feedback to our product team though! Thank you for your patience in this issue, we really do appreciate all your feedback. Gwendolyn B

Gwendolyn_B · ‎06-13-2017

Hi @JAYC212! Thank you for your feedback about roll-over image/dynamic buttons! I will definitely track your feedback and desire to see this sort of functionality in Constant Contact. Currently, we are unable to support roll-over images due to certain code limitations. But that may be something we can implement in the future! If you have any more questions or other feedback, please feel free to reach out again!

Gwendolyn_B · ‎06-02-2017

Hi @NanM11! You sure can add two (or more) tags per contact, so if they were interested in both Cats and Dogs, but not Birds, you could make a targeted campaign to both the Dog and Cat tags when sending. Bear in mind, though the contact would have both tags, when sending out the email to the two tags, that contact would still only get one copy of the email. It would not get duplicated. Gwendolyn B Customer Engagement Specialist

Gwendolyn_B · ‎05-11-2017

Hi @JenniferT07! I just checked out your XHTML test email, and encountered the same problem when I made a copy of it. Since this is a pretty complex issue, we are creating a case for our senior support specialists to work on. They will reach out to you and notify you when it is completed within 4 business days. If you have any more questions, do not hesitate to reply here, or call our support line for more information. Thank you very much again for reaching out!

Gwendolyn_B · ‎05-11-2017

Hi @RobertB1853, I'm very sorry this has affected you negatively. I will take your feedback on this recent change and let our developers know that you'd like to see it set back to Send Now by default. Gwendolyn B Customer Engagement Specialist

Gwendolyn_B · ‎05-11-2017

Hi @PatA83! I have removed the Constant Contact logo from your account. You will need to log out and log back in to make sure the changes take effect.

Gwendolyn_B · ‎05-04-2017

Hello! My name is Gwendolyn. I’ve been with Constant Contact since November 2016, working in Customer Support and now Social Support since April 2017. I assist customers over the phone, and I am super excited to start assisting customers via the community forum, too! Our customer satisfaction is important to me, and I am always looking for feedback and ways to improve the customer experience. When I have down time, I spend it mostly with my family and friends. I love knitting, and one of my favorite yarn shops is a Constant Contact customer, Longmont Yarn Shoppe in Longmont, CO! I also enjoy playing billiards, practicing kung fu, and engineering projects. Speaking of engineering, I received my degree in Materials Engineering in May 2012, so I’m really looking forward to bringing that expertise to Constant Contact. I am really happy to join the Community, and am happy to help with anything I can to make your experience with our products more efficient and enjoyable.

About Gwendolyn_B

Re: Understanding Non-Existent and Suspended Bounc...

Re: Constant Contact logo in email footer

Re: Remove Constant Contact Logo

Re: Search Feature in Campaigns

Re: How to remove logo Constant Contact In footer

Re: Release Notes: May 2017

Re: Hello Community, I'm here to help!

Re: Create Rollover Images

Re: Tagging contacts in your account to send targe...

Re: Adding customer tracking code to email URLs

Re: Release Notes: April 2017

Re: Can Somebody Remove the Constant Contact Banne...

Hello Community, I'm here to help!