Hi Jesus, we have had the same issue. We normally get 43% + open rate and in late Dec. it dropped to 12%. This has continued for the past three weeks. It isn't the holidays as last year during Christmas and New Year's our open rate didn't drop at all and maintained a steady 43% + open rate. It seems like something has changed to cause this. I'll check with their delivery team and see what they have to say.
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