Domain authentication fixed the problem for us. Apparently this happens occassionally when our domain hosting server has security updates. We have to authenticate the domain name associated with the Constant Contact emails. My IT deptarment handled the process. It looks like support on this forum has links above for self-authentication.
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Hi Jesus, we have had the same issue. We normally get 43% + open rate and in late Dec. it dropped to 12%. This has continued for the past three weeks. It isn't the holidays as last year during Christmas and New Year's our open rate didn't drop at all and maintained a steady 43% + open rate. It seems like something has changed to cause this. I'll check with their delivery team and see what they have to say.
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