About Howard,_WI

Caitlin_M The MFA complaints have been rolling in for well over a year. Given the sheer amount of negative comments, I'd very much like an update on how Constant Contact plans to address the issues with MFA. I am still one of the many, many customers who would like the option to opt-out of MFA, but at the very least Constant Contact owes its customers a response.  ... View more

WOW! First, thank you for merging my comment into this thread so I can see just how many complaints you've received and just how long these complaints have been coming to you with absolutely no effort to address the issue. I now will join the numerous others who have promised to find a different service. You say you are compiling the feedback you've been given. Since it has been over six months of the same complaints flooding your inbox, I would suggest you finish compiling and make the decision to make the MFA service OPTIONAL with an immediate disable feature for those who have asked for it. From what I've read, you have already lost A LOT of customers over this ridiculous issue and you are about to lose more, including me.  ... View more

I HATE THE MFA! I never asked to have that security feature added to our account. I wasn't given the option to have it added, and now I'm being told there is no way to disable it. I am the only person who uses our Constant Contact account, and I do it solely to send one monthly newsletter a month and maybe an occasional news/promo blurb. It is not worth the incredible inconvenience of having to receive a verification text EVERY TIME I LOG INTO THE ACCOUNT, which also then generates a confirmation email. I do not need extra texts/emails or extra steps added to complicate what should be and has ALWAYS been an easy process. We never had any security/spam issues and don't see any benefit of this feature. I want the MFA disabled immediately. In the future, when you add services/features, you should MAKE THEM OPTIONAL for your customers.  ... View more