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Hello Adrianne, In addition to Melanie's suggestions, you can also incorporate some educational content in the form of video.  You can use some of the staff to record them. ~Karen Leonard, panelist ... View more

We 1000% agree with you and have the same problem. We are working on a video to clearly document the problem and the way we are approaching it, perhaps it is Developer error on our end, but I wanted to confirm and say to you "yes... this is a problem... we see it too" ... View more

Sorry to say, yes, the refresh_token does indeed expire.   Maybe you can make a simple HTML/PHP form with a video showing us what you are doing? For example:  Document how to add 1 user to a specific list with 2 custom fields from a simple landing page with a custom form with a hardcoded API Key, Secret and Token - that does not expire   ... View more

Correct... sadly... so far we have the same problem: impossible to "add 1 user to a specific list with some custom fields from a simple PHP landing page with a custom form"   Ergo: Not solved ... View more

Same problem here. In V2 of the API We have a simple HTML/PHP signup form on a basic landing page We have an API key, a Secret, and a Token Users fills out the form, agrees to terms, gets a Double opt in Result: using the LIST_ID, and 2 custom fields the user is added to a specific list. done. (works great only in V2)   that brings us to v3...  :(. . . I think you are right, so far it has proven Impossible to accomplish the simple task of "adding 1 user to a specific list with some custom fields" No way to generate an access token that stays good long enough to leave the landing page up No way to add 1 user to a specific list Documentation does not make sense Constantly have to refresh the token No clear examples Examples given do not work Other problems we ran into: https://v3.developer.constantcontact.com/api_guide/contacts_create.html Create contacts has no explanation on how to add that 1 user to a specific list 'authorization' => 'Bearer {access_token}' Disambiguation needed Assume access_token = 12345 Does not work: '{12345}' Does not work: 'Bearer {12345}' Does not work: 'Bearer 12345' Does not work: '12345' access_token and refresh_token constantly expire Impossible to hardcode API_key, Secret, Token into a variable in PHP to allow landing pages to work Our Conclusion: V3 does not work for adding 1 contact to a list after they fill out a form.   Ergo: Our solution was and still is to use v2 (or switch to another platform that has a working API, which seems rude/inappropriate to talk about any further in this forum)   Sorry... but you are not alone! ... View more

I believe you are correct and I can confirm that I too have spent countless hours on this same issue. summary of problem: The refresh token expires. making it impossible to hard code anything into an application that will allow us to collect emails from a simple custom-built form using PHP. We have a simple newsletter on our website that uses version 2 of the API. every attempt I have made to use version 3 has failed... I took another stab at it today and I ended up in the same loop that you have ended up in. The refresh token continually expires every time I try to use it. ERGO: it is a never-ending paradox that is unsolvable. My conclusion was that I'll just stick with version 2. (or suggest clients use another newsletter platform) I've thought about making a video showing the problem... I think a good way to approach this is simply asking this question: is it possible for us to build a simple PHP form that has hard-coded our API key, API secret and 1 unchanging refresh token that will always be reliable forever collecting an email on a simple pop-up AJAX newsletter subscribe form? My conclusion was: no this is impossible. (I would very much like to be wrong about that.) ... View more

I want to double check here...   Is the following statement true or false: Every time we have a custom form on our website get filled out with a box checked "sign up for mailing list" we ALSO have to obtain a new access token and a new refresh token, store those tokens in a database, use them for the next request, over and over, forcing us to save data on our server (in a DB for example) with a new access token and a new refresh token for every user that fills out our contact form.   Or, is this statement true: Once we generate our first access token we can just use it, saving only that into a PHP var, manually, and then use it to get a new "refresh" token ... View more

Here is an example of our re-engagement email campaign. This email goes out to our unengaged subscribers once per quarter.  It contains click segmentation and personalized subject line https://conta.cc/2FXeDAU ... View more