Thank you for the explanation, Evan. However, I was not made aware that in order to keep my grandfathered users after the transition, I should not deactivate them when we had a personnel change. Had I known about this transition "feature," I would have merely edited the user identities instead of attempting to delete the old user and then add the new user. Therefore, I believe I am justified in asking that my deactivated users be re-activated to return me to my pre-transition status.
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