I suspect my problem is more related to larger email lists than smaller ones, so you may not get as many comments about it as for other issues. But this is crippling to my organization, in that it either costs me a lot of time to manage my bounces, or it results in a lot of bounces where I need to keep the names on my list. So I hope that you can give this request the attention it deserves.
Sadly, many of the names that fall into the Undeliverable and Suspended Categories are ones that could be appearing there just one time, and then not again. Without my knowing that three emails in a row have had difficulty getting through, I am not comfortable removing someone from the lists. I agree that these one-time or two-time bounces are the exception, but even if they occur only a few percent of the time, I don't wish to remove them permanently. So we need a better way to let me know when they have bounced several times in a row. Right now, my only option is to drill down into each address and research its individual history; I then would go back and remove that address, one-by-one. This is a very tedious and time-consuming process, especially when one manages large lists.
I offer two suggestions:
a) When presenting the bounce lists, place an asterisk after anyone's name who has had at least 3 (5?) bounces in a row. I then will know to delete them without my drilling down into each email address's history.
b) Do not put anyone into the Recommends for Removal category until they have had 3 (5?) bounces in a row, and that they are from the most recent mailings.
This should not be difficult to program, and will save us a lot of time, not to mention reduce the number of bounces (which is good for Constant Contact as well!).
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I get so frustrated with getting lots of bounces. I suspect that many of these bounces get bounced frequently. But some of them may be legitimate one-time bounces (such as those who are in Undeliverable or Suspended or Mailbox full or Vacation. I do not want to remove people who may legitimately want our email and who happen to have a bad email address one day or even for one week. Right now, I have no choice but to leave them in Constant Contact, unless I go through the tedious process of looking at each one's history one-at-a-time or downloading them into Excel and then doing some fancy analysis there. I don't have the time for either of those, yet Constant Contact could solve that problem easily from within its database. For the life of me, I don't see why this isn't done (I'm a VERY long-time user, and I have suggested this before). I wish you could respect our time a bit more, and the fact that I'd like to clean up my list better than I am doing now. I also am sure that there are many others in the same boat, especially your larger clients. Thank you for doing what you can. If for some reason you cannot do it, I would appreciate your violating your policy and letting me know that. Thanks for your consideration.
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